Services Technician-W2

Requisition Number: 101002 

Services Technician – W2

Location: This is a remote opportunity

Salary: $28 hourly

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Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

What to Expect

We are legendary for taking care of our teammates.  We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans

About the role

You will get to:

• Support the deployment and configuration of technology devices in retail financial industry
• Work with a team that supports field technicians in the installation steps from our remote support location  
• Work in fast-paced environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
• Work closely with our project teams to understand scope, schedules, and resource requirements and qualified technicians 
• Be responsible for updating Insight systems with schedules, change requests, technician updates, and other information to keep our partners and projects updated.  
• Work collaboratively with our partners, technicians, and project teams

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Strong understanding of the various support roles of field techs, Tier2 Support team, and all stakeholders. 

• Strong communication skills when interacting with technology and non-technology stakeholders. 

• Reporting metrics to the Customer.  

• Able to clearly and concisely articulate messages both in written format and orally in 1-on-1 or group situations that build cohesion and gain alignment. 

• Excellent customer service and problem-solving skills. 

• Detail-oriented with the ability to thrive in a fast-paced environment – inherent ability to reprioritize throughout the day as needed. 

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||