ServiceTitan Integration Specialist

The ServiceTitan Integration Specialist plays a critical role in ensuring the successful integration and implementation of ServiceTitan across new branches. This position involves training, troubleshooting, and guiding teams through the onboarding process to maximize efficiency and adoption of the platform.

Key Responsibilities:

• Implementation Support: Assist new branches in setting up and configuring ServiceTitan to align with business needs.
• Training & Coaching: Conduct hands-on training sessions for employees, ensuring they understand the platform’s features and best practices.
• Troubleshooting & Problem-Solving: Address technical and operational challenges during implementation, working closely with IT and support teams.
• Process Optimization: Identify opportunities to streamline workflows using ServiceTitan’s automation and reporting tools.
• Documentation & Reporting: Maintain detailed records of training sessions, implementation progress, and feedback from branches.
• Collaboration: Work with leadership and department heads to ensure a smooth transition and adoption of ServiceTitan.

Qualifications:

• 1-4 years experience with ServiceTitan or similar field service management software.
• Strong training and coaching skills, with the ability to explain technical concepts clearly.
• Excellent problem-solving abilities and adaptability in fast-paced environments.
• Strong understanding of key modules: Dispatch, Pricebook, Call Booking, Jobs, Reporting, and Projects
• Strong communication and interpersonal skills.

Preferred Skills:

• Prior experience in software implementation or technical support.
• Knowledge of workflow automation and data analytics within ServiceTitan.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Skills:

• Experience with ServiceTitan or other CRM software.
• Ability to train
• Ability to troubleshoot