ServiceTitan Specialist

ServiceTitan Specialist

$60,000 – $75,000 annually

About Elevate Home Services

We are a fast-growing, mission-driven home services organization focused on operational excellence, scalable systems, and a people-first culture. As we continue to expand, we are seeking a ServiceTitan expert to own, optimize, and elevate our platform to drive efficiency, profitability, and sustainable growth.

Position Summary

The ServiceTitan Specialist serves as the internal administrator and subject matter expert for our ServiceTitan platform. This role is responsible for platform setup, configuration, optimization, reporting, data integrity, and ongoing enhancements.

You will work cross-functionally with leadership, operations, dispatch, CSRs, field technicians, accounting, marketing, and data teams to ensure ServiceTitan is fully aligned with business goals and operating standards.

Key Responsibilities

ServiceTitan Administration & Deployment

• Own the setup, configuration, and optimization of ServiceTitan across business units
• Configure system settings, modules, workflows, forms, memberships, pricebooks, campaigns, and automation tools
• Manage user roles, permissions, and access controls to ensure proper security and functionality
• Support onboarding of new teams or locations, ensuring smooth system deployment and adoption
• Stay current on new ServiceTitan features and recommend implementation where beneficial
• Partner with ServiceTitan support and third-party vendors as needed

Data Management & System Integrity

• Collaborate with internal stakeholders to receive, validate, clean, and configure data within ServiceTitan
• Perform data imports, cleanup, and system enhancements to maintain platform accuracy
• Ensure accurate customer records, pricebook structure, tags, memberships, and reporting data
• Execute and support integrations with accounting platforms, marketing lead sources, and other operational systems
• Validate that workflows and integrations function properly across departments

Reporting & Performance Analytics

• Build and maintain custom dashboards, KPIs, and scorecards within ServiceTitan
• Develop recurring operational, sales, and financial reports for leadership
• Analyze technician performance, revenue trends, conversion rates, average ticket, and membership metrics
• Utilize advanced Excel tools (pivot tables, formulas, exports) for deeper data insights
• Support leadership with actionable, data-driven recommendations

Process Improvement & Cross-Functional Support

• Identify workflow inefficiencies and implement automation and process improvements within ServiceTitan
• Standardize system usage across departments to ensure consistency and best practices
• Manage daily support requests including user onboarding, permissions updates, and troubleshooting
• Communicate system updates, enhancements, and best practices to leadership and end users
• Develop documentation and SOPs for system processes
• Work collaboratively with leadership to align ServiceTitan strategy with overall business objectives

Preferred Qualifications

• 3+ years of hands-on ServiceTitan administration experience (required)
• Experience in residential home services (plumbing, HVAC, electrical, etc.)
• Strong knowledge of pricebook management, memberships, reporting, dispatch optimization, and automation
• Experience managing integrations with accounting and marketing systems
• Strong data integrity mindset and attention to detail
• Excellent communication and cross-functional collaboration skills
• Ability to thrive in a fast-paced, growth-oriented environment

Why This Role

• Competitive compensation and benefits
• High-impact role directly influencing revenue, operational efficiency, and scalability
• Direct collaboration with executive leadership
• Opportunity to shape and scale the ServiceTitan strategy within a growing organization

Why Choose Elevate Home Services

• Outstanding Benefits: Low-cost Health, Vision, Dental insurance for you and your family, Life insurance, and a generous 401(k) with matching contributions.
• Extraordinary Paid Time Off & Wellness Days: Enjoy time away to recharge and stay healthy.
• Growth Opportunities: We promote from within first, providing clear paths to career advancement as our company grows rapidly.
• Fantastic Culture: Our team consistently describes Elevate Home Services as "the best company they've ever worked for." We foster a positive, collaborative environment where your voice matters, your successes are celebrated, and your growth and happiness are prioritized.

Additional Benefits:

• 10% Friends & Family Discount: Unlimited 10% discount on all of our services for your friends and family.
• Audio Book Library: 24-hour access to our library of 25 leadership and self-improvement audiobooks.
• Birthday Off: Celebrate your birthday your way with a paid day off.
• Dave Ramsey SmartDollar: Personal finance training and coaching to help you achieve your financial goals.
• Gym Membership: Reimbursement of up to $25/month for your gym membership.
• Leadership Training: Weekly leadership development sessions (attend via Google Meet or in-person).
• Legal Shield: Affordable legal assistance whenever life throws you a curveball.
• Life Coaching: Access to professional life coaching to support personal growth.
• Weldon Long Mindset Training: Positive mindset training incorporating law of attraction and proven success principles.