Service/Warranty Coordinator

Job Title: Service/Warranty Coordinator

Job Type: Full-Time

Schedule: Monday – Friday, typical work hours with potential for overtime, evenings, or weekends depending on project needs

Compensation: Based on experience, specific skills, certifications

About the Company

We are a rapidly expanding Building Material Distributor with showrooms and full-service distribution locations in Raleigh, Fayetteville and Sanford, North Carolina. Our focus is providing builders with a wide array of products and services, from design to installation and providing a one-stop shop for the needs of our residential and commercial builders. The company enjoys a strong balance sheet, financial and product portfolio, strength against competitors, and stands positioned very effectively in the marketplace. The executive team has a vision to transform the business, and that vision is in place and progressing very successfully.

Parks Building Solutions holds the following values: Integrity – in all matters, Respect – for all, Teamwork – accountable always, and Innovation – to lead our markets in new ideas and actions.

Position Purpose

The Service & Warranty Coordinator manages incoming warranty requests and provides administrative support during the service calls. This includes ordering parts, coordinating scheduling, and acting as the liaison to the homeowner and sales team until requested service/warranty is completed and accepted.

Benefits:
Competitive salary commensurate with experience. Comprehensive health, dental, and vision insurance, Paid time off and holidays, Life insurance, Short Term and Long-Term Disability Coverage, Accident and Critical Illness Coverage, Retirement savings plan with company matching. Opportunities for professional development and advancement. A supportive and inclusive work environment fostering growth and innovation.

Duties and Responsibilities

• Schedule service calls with homeowners, coordinate with warranty reps and other trades utilizing provided tools and documents.


• Utilize systems and scheduling platform to create work orders, manage all scheduling and data input to ensure proper tracking of the work order status.


• Create and distribute work orders daily to Field Service Technicians.


• Accurately identify and perform entry of customer service tickets and material needs.


• Communicate and interact with supervisors as needed, as well as sales teams, homeowners, and builder warranty reps.


• Prepare billing and invoice customer.


• Prepare and submit documentation to vendors for back charges.

Knowledge, Skills and Abilities

• Ability to prioritize daily responsibilities and meet deadlines.


• Self-motivated with attention to detail


• Ability to multitask, organize, prioritize, and coordinate work activities.


• Effective oral and written communication skills


• Ability to analyze and provide recommendations to solve problems.


• Knowledge of Microsoft Office including Outlook, Word, and Excel

Education, Qualifications, Licensing Requirements

High school diploma, GED or equivalent preferred but not required

Valid driver’s license with clean driving record

Working Conditions
Work is performed indoors and outdoors, including in extreme temperatures or inclement weather. Frequent exposure to loud noises, dust, construction debris, and uneven surfaces. Travel to customer locations daily; occasional overnight travel may be required.

Physical requirements
Must be able to lift and carry 50–100 pounds frequently. Regularly required to stand, walk, climb ladders, kneel, crouch, and use hands/tools. Ability to work in confined spaces or at heights as needed. Visual acuity and manual dexterity required for precision work and safety compliance.