Servicing Business Analyst

Position purpose

Business Analyst will collect and analyze data, perform risk analyses, and assist the organization in making better business decisions that maintain compliance and align with industry best practices. 

Responsibilities/Duties/Functions/Tasks

• Analyze business unit processes and procedures and identify improvement opportunities


• Collaborate with multiple departments to understand and anticipate their needs and translate them into project requirements


• Align the needs of the business units with the capabilities delivered by technology solutions


• Leverage industry and technology resources to share best practices across all functional units


• Work constructively with business units, senior management and third parties


• Facilitate problem-solving and decision-making


• Facilitate prioritization of projects and ensure on-time delivery of solutions


• Explore and measure the value of the project output to promote quality assurance

Qualifications

• Possess strong communication, analytical, and problem-solving skills


• Excellent verbal and written communications skills, relationship management, client facing, negotiation, team-building, and problem-solving.


• Possess strong organizational and time management skills.


• A sharp eye for identifying weak points in processes and organizational structures.


• A thorough understanding of the latest process enhancement strategies.


• 2 + years experience in leadership and project management


• Experience working for multiple areas of a single business to promote diverse perspective


• Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)

Supervisory responsibilities  

• Recruits, interviews, hires, and trains new staff


• Oversees the daily workflow of the department


• Provides coaching to department staff


• Provides constructive and timely performance evaluations


• Handles discipline and termination of employees in accordance with company policy


• Goal-Setting and Training of Team Members

Preferences

• Extraordinary attention to detail


• Ability to work and to deliver content under tight deadlines


• Ability to work independently and collectively


• Bachelor’s degree in business administration, finance, economics or other related discipline or the equivalent combination of education, training, or work experience


• Progressive track record in leadership and management roles


• High comfort level with use of various industry related software systems


• 2-5 years experience in developing process enhancement strategies that promote efficiencies

Career Path Opportunities

• Certification in Lucid Charts


• MBA CMS Certification


• Six Sigma Certification

Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.


• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.


• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.


• Ensure every action and decision is aligned with PRMI values.


• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.


• Realize team synergies through networking and partnerships across PRMI.


• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.


• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.


• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.


• Work effectively as a team contributor on all assignments.


• Perform quality work within deadlines.


• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

I acknowledge that I have read the Job Description and I understand what is expected of me for this position.  PRMI reserves the right to change/reassign job duties or combine positions at any time.  I also understand that I am at-will employee and that this job description does not constitute a contract of employment.