Servicing Oversight Specialist

HomeXpress – Your Leading Non-QM Mortgage Lender

Join our growing team and be part of the Top Non-QM Lender in the Business

We are known for closing mortgage loans with Speed, Ease, and Convenience

Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, & FHLMC

HomeX also has a great company culture, tremendous growth opportunities, and competitive employee benefits

Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel!

PRIMARY FUNCTIONS: The Mortgage Servicing Oversight Specialist is responsible for ensuring the quality, accuracy, and compliance of our internal and third-party mortgage servicing operations. This role involves monitoring Servicer performance against contractual agreements, regulatory requirements, and internal policies. The ideal candidate will possess a strong understanding of mortgage servicing processes, excellent analytical and problem-solving skills, and the ability to effectively communicate with both internal and external stakeholders. This position plays a critical role in mitigating risk, ensuring borrower satisfaction, and protecting the company's assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Servicer Performance Monitoring:
• Develop and implement frameworks for monitoring key performance indicators (KPIs) related to loan administration, loss mitigation, foreclosure, investor and management reporting, and customer service.
• Regularly analyze servicer performance data, identify trends, and escalate potential issues or areas for improvement.
• Conduct periodic reviews of Servicer reports, audits, and compliance documentation.
• Track and manage Servicer adherence to Statement of Work (SOW) and contractual obligations.
• Servicing Administration:
• Track and decision the disbursements of all escrow funds and servicing advances.
• Review and make recommendations to management on all proposed workout strategies.
• Prepare and upload weekly populations to board with the servicer.
• Monitor monthly borrower delinquency and NSF populations. Prepare and distribute daily reporting and Assist staff in their collection efforts.
• Perform internal servicing duties on internally serviced assets, including: onboarding, payment processing and application, ACH administration, escrow administration, collection and servicing transfers.

DESIRED PERSONAL CHARACTERISTICS:

• Detail oriented and committed to the highest quality
• Self-Starter with positive Can-Do attitude
• Works well under pressure and relishes the responsibility that comes with the job
• Compliance and Risk Management:
• Monitor servicer adherence to investor and internal guidelines.
• Identify and assess potential risks associated with servicer operations and recommend mitigation strategies.
• Participate in internal and external audits related to mortgage servicing.
• Communication and Collaboration:
• Maintain effective communication with the third-party servicer on all aspects of servicing performance and compliance.
• Collaborate with internal departments (e.g., Operations, Compliance, Accounting, Capital Markets) to address servicing-related matters.
• Prepare and present reports on servicer performance and oversight activities to management.
• Participate in regular servicer performance review meetings.
• Process Improvement:
• Identify opportunities for improving the efficiency and effectiveness of the servicing oversight process.
• Contribute to the development and implementation of internal policies and procedures related to mortgage servicing.
• Stay informed of industry best practices and regulatory changes related to mortgage servicing.
• Asset Management:
• Experience managing assets through the loss mitigation waterfall from repayment plans, modifications, foreclosure and REO a plus but not required.
• Problem solving and analysis

JOB REQUIREMENTS:

• Strong understanding of mortgage servicing processes, including loan boarding, payment processing, escrow administration, loss mitigation, foreclosure, and investor reporting.
• Knowledge of relevant federal and state mortgage servicing regulations and investor guidelines.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in data analysis and reporting with high proficiency in MS office especially Excel.
• Strong written and verbal communication skills, including the ability to present information clearly and concisely.

EDUCATION:

· Bachelor's degree

EXPERIENCE:

• Two years of experience in mortgage servicing, mortgage operations, servicing compliance or asset management.

PHYSICAL REQUIREMENTS:

· This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locations

• Communication proficiency
• An open-minded individual that embraces change and innovation

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Santa Ana, CA 92705 (Required)

Ability to Relocate:

• Santa Ana, CA 92705: Relocate before starting work (Required)

All your information will be kept confidential according to EEO guidelines.