Servicing Specialist

Position Summary

Our Servicing Specialists are responsible for maintaining our active client portfolio, servicing programs to expected performance pace. They are experts at tackling high volumes of inbound & outbound calls/emails, reviewing, and actioning daily reports, as well as being maniacally focused on reducing / preventing aging. Our Servicing Specialists are effective at differentiating performing vs. non-performing assets and targeting their efforts to drive expected pace within the performing segment and directing distressed assets to the appropriate area of the portfolio. Supports the C&S department & leadership personnel, as well as legal team(s) with varying assignments to ensure quality client service.

**This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.

Competitive Base Salary- $55,000 - $60,000 based on experience

Key Responsibilities:
• Handle primarily non-derogatory ACH return files & accountable for reducing delinquencies by coordinating replacement payments or resubmissions
• Monitor and verify client account balances/available funds for ACH clearance with a results driven focus; utilize and extend alternative methods to drive replacement payment(s)
• Coordinate and process make up arrangement/plans; properly execute plans within the servicing platform to maintain pace, as well as reduce aging
• Update system of record with above average written communication skills
• Review and respond to customer inquiries with same day completion/resolution rates
• Communicate with clients using professional business acumen and etiquette
• Organize daily inventory and ensure responsibilities are executed within required timelines/SLAs
• Partner with our business development partners and sales teams, maintaining on-going communication and relevant case status updates

Additional Responsibilities (not limited to):
• Assist with team projects as requested
• Provide primary and backup coverage on processes as needed
• Other duties assigned

Requirements:
• Minimum 3 years of experience in a phone-based contact center environment working Credit/Collections, Billing, Sales and/or Customer Service
• Strong understanding of Collections processes and results driven
• Negotiation and effective communication skills, both verbal and written
• Bachelor’s degree preferred
• Bi-lingual / Spanish preferred

The Benefits of Working for Fora Financial:
• A good work/life balance
• Medical, Dental, Vision Coverage
• 401K Match
• Life Insurance at No Cost to Employees
• Generous Time Off Plan Including Rollover Vacation Days
• Commuter Benefits
• Health Care and Dependent Care Flexible Spending
• Hybrid working model
• Base Salary + Commission Plan

Fora Financial is a leading provider of flexible financing to US businesses. Since our inception in 2008, we have supported more than 55,000 businesses nationwide approaching $5 billion of capital distributed for purposes ranging from operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial delivers capital via a streamlined process that can be completed in as little as 24 hours, compared to the weeks or even months it usually takes for a business to receive a bank loan.

Over the past seventeen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.

Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status under local, state, or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact [email protected].