Setup/Delivery Technician

Offix is a world-class company that specializes in creating exceptional customer experiences by providing the finest quality products, solutions and service to our clients. We are currently hiring for a Set-Up/Delivery technician in Metropolitan Area. This is a full-time position. We provide office technology solutions through-out the DMV metro area and need someone to help our delivery and installation team. 

Responsibilities: 

• Set-up, deliver and install office equipment for customers. 
• Schedule installation and verify requirements. 
• Assist with refurbishing equipment as needed. 
• Read and interpret specification and schematics to determine machine settings, adjustments, installation and assembly. 
• Diagnose office equipment issues using a variety of testing devices and background knowledge. 
• Must be able to communicate with operators to determine problems prior to call or onsite visit. 
• Write thorough and legible service reports. 
• Troubleshoot repair job ensuring equipment has effectively been repaired. 
• Accurately document all information. 
• Understand Offix’s service procedures, company policies and protocol with an excellent ability to follow through. 
• Perform other duties as assigned. 

Qualifications:

• High School diploma – Vo Tech Graduate/Tech School Diploma or equivalent is a plus.
• Valid driver’s license with a clean driving record. 
• Must pass a DOT physical (company paid) 
• Maintain a business-like appearance at all times. 
• Strong customer service skills. 
• Strong relationship management skills with customers and personnel within the organization required. 
• Strong organizational and troubleshooting skills. 
• Must have strong ethics and work as an effective, collaborative team member. 
• Ability to work under stress/pressure to meet deadlines and financial objectives.