SF Quality Operations Lead

About the Role
The Quality Operations Lead will work with and report into a team of Cleaning Partner experts to support the quality of our Wash and Fold and Dry Cleaning product in San Francisco. In this role, we will train you to become an on-the-ground expert in Rinse laundry and dry clean production, quality control, and technology troubleshooting.You should be comfortable with written and verbal communication (Spanish fluency is a plus) in a fast paced startup environment and willing to travel to visit various Cleaning Partner facilities.

Top performers in this role could eventually grow into a bigger role that includes bringing best practices in cleaning production to Rinse’s partner facilities across the company.

In this role you will…

• Support the execution of initiatives aimed at improving cleaning quality by aligning with your manager and team on focus areas, performance standards, and development goals.
• Contribute to operational projects by assisting in workflow testing, implementing changes, and establishing controls that enable long-term quality success under the guidance of your manager.
• Proactively surface workflow issues or performance concerns, and support resolution efforts through data gathering, process mapping, and cross-functional communication.
• Develop subject matter expertise in your designated area—whether a specific partner group, market, or toolset—and take ownership of responsibilities within that space.
• Manage your own tasks effectively, prioritize key deliverables, and stay aligned with broader project timelines and team goals.
• Maintain clear and consistent communication with your manager and team, contributing to both strategic planning and day-to-day execution.
   

As The Ideal Candidate, You…

• Are highly organized and know how to follow up, follow through, and keep communication clear.
• Are comfortable talking to all kinds of people, from field staff to internal leadership.
• Are resourceful—you don’t need to know everything, but you know how to find answers.
• Have a positive, solutions-oriented attitude and enjoy being part of a team that works towards solving problems. 
• Embrace change and ambiguity, and thrive in a fast-paced environment where high expectations drive high performance.
   

Bonus Points If You…

• Have experience with spreadsheets (Google Sheets or Excel) and productivity platforms such as Slack, Asana, Hubspot or Pipedrive. 
• Are bilingual (English/Spanish is a plus!)
• Enjoy improving processes and organizing workflows
   

Why Work at Rinse…

• This role is important in making sure our cleaning operations team delivers exceptional quality and consistency across our markets. You’ll play a key part in helping us scale, solve day-to-day issues, review data analysis for trend reporting and create strong relationships with our cleaning partners—ultimately helping deliver the best experience to our customers.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k plans, flexible work and office hours, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

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