SFC Manager - Collaborative Environment

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Primecare Home Care:
At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer Structured Family Caregiving. This service is aimed to allow family/friend caregivers to be compensated to care for their loved ones. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:
Reporting to the Sales Director, this is a critical role that will be responsible for driving new business growth, managing and mentoring a sales team, and developing and executing a sales strategy to meet the companys growth targets.

Responsibilities:

• Train, motivate, empower Health Coaches and Marketers daily to reach their weekly, monthly and quarterly goals
• Develop Hands on Training for Health Coaches weekly
• Must be able to work with Intake, Admin HC Dept and all other depts to ensure everything runs seamlessly and processes are followed
• Must be able to manage Shooters Agency - Go HIgh Level Marketing
• Review and verify prospect reports, new clients reports daily
• Coordinate weekly Ride Along with Health Coaches in various geographical markets
• Network with Case Management Companies, Area Agency on Aging and referral sources
• Responsible for oversight of Health Coach Annual Evaluations
• Provide oversight and review SFC Referral Process
• Participate and Lead New Health Coach Training and Seminar
• Monitor and Review monthly Supervisory Visits from Health Coaches
• Participate in the community events, forums, and state meetings
• Assist with the development of policy and procedures
• Resolve incidents and complaints for clients and family caregivers
• Monitor and Goal track for all new prospects and new clients
• Train, motivate, coach, and educate Health Coaches daily
• Develop quarterly marketing plan and procedures for implementation
• Track and manage program referrals/participation to support state and company growth, providing program specific information as needed
• Research opportunities for referral to external supports and services
• Responsible for maintaining within the marketing budget
• Actively recruit new SFC members, create brand presence throughout your assigned area.
• Communicate with key referral sources, case managers, physician offices, hospitals to spread word about SFC and to service their members.
• Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
• You will collaborate with consumers & caregivers to complete QA compliance items on a monthly basis(virtual home visits, 30 day care plan review, 6 month annual reviews, etc.)
• Escalate issues when appropriate to the coaching manager as it pertains to consumer changes in status.

Qualifications:

• 2 years experience in case management, experience working with elderly and disabled.
• 3+ years in sales and or Marketing related to the healthcare industry
• Proven experience as a Healthcare Manager, or similar leadership role, in the home care or healthcare industry.
• Strong understanding of the home care market, with a proven track record of driving business growth.
• Excellent leadership, mentoring and coaching skills, with the ability to motivate and lead a sales team.
• Exceptional active listening and communication skills with strong empathy
• Tech savvy with comfort using (and teaching others to use) mobile apps.
• Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case.
• Thrives in a fast paced, start-up environment.
• Sales experience and building relationships and pipelines.
• Ability to work independently, manage multiple priorities and meet deadlines.

Preferred Qualifications:

• Prior experience as a Home Health Marketer or Sales related to healthcare preferred.
• Bachelors degree in a related discipline or equivalent work experience in Business Administration or Marketing is preferred.
• Prior experience working with consumers in a home base setting.
• Prior experience in health care direct marketing is a plus.
• Multilingual is a plus.