Shade Server Full Time

This position is based in Orlando, Florida.

The Marriott Orlando Downtown Hotel in Orlando, FL is searching for a Shade Server to join our team. Located in the Creative Village in downtown Orlando, the hotel has 297 guest rooms with views of the downtown Orlando Skyline. This great full-service Marriott Hotel has 15 meeting rooms with 15,992 sq. ft of space, an onsite Starbucks, Shade Bar and Grill, Fitness Center, and Outdoor Pool.

Job Description:

• Communicate with the kitchen regarding menu questions, the length of wait, and product availability.


• Ensure tables are set with clean and sparkling tableware.


• Greet guests timely with a positive, outgoing welcome.


• Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation.


• Present menu, describe menu items and make personal recommendations in order to create a wonderful dining experience for the guests.


• Recommend and pair wine selections.


• Serve alcohol/non-alcoholic beverages in accordance with federal, state, local and company regulations.


• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.


• Maintains knowledge of MICROS system and follows procedures for placing orders.


• Deliver food and beverage orders in a timely manner.


• Revisit guest table throughout the meal service to ensure satisfaction with each food course and/or beverages.


• Present physical and accurate check to guest and process payment.


• Thank the guest and give a fond farewell.


• Maintain cleanliness of work and guest areas by clearing table and trays in restaurant.


• Bus tables and set table for next guest party.


• Complete closing duties, including restocking items, turning off lights, etc. Follow proper closing procedures, cleaning and stocking work stations, folding napkins and cleaning and setting tables.


• Complete end of shift paperwork, get checked out my management.


• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment including
  
  
  
  • Safe operation and storage of tools, equipment, and machines
  
  
  • Follow Hazardous Material Management Program
  
  
  • Use proper equipment, wear appropriate personal protective clothing (PPE)
  
  
  • Use the Lockout/Tag-out system before performing any maintenance work.
  
  
  • Use correct lifting procedures, as necessary, to avoid injury
  
  
  
  

Work Environment / Physical Demands:

• Standing during majority of shift


• Regularly required to lift, reach with hands and arms, use fingers (keyboard etc.) to handle or feel.


• Lifting requirements of up to 20 pounds.


• Use of the telephone (hearing & speaking)


• Working in café/kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)


• Direct contact with guests, managers and employees.