Shared Services Manager

Job Title: Shared Services Manager

Company: Loenbro, LLC
Business Unit/Department: People Operations               
Location: Westminster, CO / On-site
Reports to:  Vice President of People & Culture
Employment Type: Full-Time
FLSA Classification: Exempt

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

Job Summary
The Shared Services Manager is responsible for leading and optimizing centralized shared services functions that support multiple business units, with a primary focus on Human Resources transactional services. This role ensures consistent, compliant, and efficient service delivery across the enterprise by standardizing processes, managing service levels, and providing a single point of accountability for employee-facing services. The Shared Services Manager partners closely with business leaders and functional stakeholders while maintaining strong operational controls and a high standard of service.

Essential Job Responsibilities

• Shared Services Intake & Service Management


• Design and maintain clear intake processes for Shared Services requests, including prioritization rules and service-level expectations.


• Ensure leaders and employees understand how to engage Shared Services and what service levels to expect.


• Oversee employee service desk and case management processes, serving as a single point of contact for employee inquiries.


• Ensure all cases are tracked, resolved timely, and assigned clear ownership.


• Policy Administration & Compliance


• Maintain central ownership of HR policy administration, ensuring consistent interpretation, guidance, and application across the enterprise.


• Ensure compliance with company policies, internal controls, and applicable federal, state, and local regulations.


• Oversee maintenance of required employment, regulatory, and audit documentation to reduce legal and operational risk.


• Support audits, reporting, and documentation requests as needed.


• Process Improvement & Systems


• Identify and implement process improvements, automation, and efficiencies to improve service quality and reduce cost.


• Partner with HR, Finance, IT, and other stakeholders on system implementations, enhancements, and data integrity initiatives.


• Ensure accurate data management across HRIS, payroll, and related enterprise systems.


• Team Direction & Leadership


• Provide leadership, direction, and coaching for HR Shared Services team, ensuring all team members have clearly defined goals and receive regular performance feedback.

Minimum Qualifications

Required:

• Bachelor’s degree or equivalent combination of education and progressive human resources experience.


• 5+ years of progressive experience HR operations, or operational management.


• Experience with HRIS, ERP, and case management or service desk tools preferred.


• Significant experience leading full-scope HR operations, talent acquisition, and learning and development functions


• Demonstrated ability to partner with senior leaders and drive people strategies in complex, operational environments.


• Proven leadership, communication, and organizational skills

Preferred:

• Experience in construction, industrial services, manufacturing, or other field-based, multi-site organizations


• Experience scaling people operations in a high-growth or acquisition-driven environment

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Indoor office setting with controlled temperature.


• Potential visits to outdoor industrial sites with exposure to weather extremes.


• Occasional travel may be required.


• Potential exposure to noise, dust, chemicals, or other environmental factors.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

• Medical, dental, and vision insurance


• 401(k) retirement plan with company match


• Paid time off (PTO) and holiday pay


• Life and disability insurance


• Professional development and training opportunities


• Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities.  If you’re ready to be part of a company that LEADS by:

• Living with Integrity


• Exceeding Expectations


• Acting with Urgency


• Delivering Excellence

…we want to hear from you.

Loenbro is an Equal Opportunity Employer

This post is expected to close on or around March 9th, 2026.