Shelter Coordinator

The primary objective of the Shelter Coordinator is to work under the guidance and supervision of the Director of Shelter Operations, and in close collaboration with the Shelter Operations Manager. The position
provides a wide variety of shelter-related activities to serve guests who are chronically homeless, situationally homeless, or experiencing housing instability. This is a flexible and adaptable role that directly engages with guests, Year-Round and seasonal shelter staff, community partners, and volunteers. The position requires somebody with leadership skills to navigate often difficult situations. Professionalism and a dedication to working at both the Men’s and Women’s Shelters, while serving and interacting with those experiencing homelessness are essential to be successful in this role. The position requires the ability to work evenings, overnights, and weekends as needed throughout the year, but especially during the shelter season from November 1 to April 30. 

Roles and Responsibilities: 

Under the direction of the Director of Shelter Operations

• Inventories shelter supplies and coordinates ordering of needed items, and requests to have items added to donation Wish List 

• As the organization’s primary CaseWorthy
  administrator, leads and facilitates the following efforts: 

• Trains and provides support to shelter staff, case managers, security staff, office managers, and all other relevant employees 

• Fields staff questions and troubleshoots problems 

• Functions as the organization’s primary contact with CaseWorthy support, initiates tickets for support, and resolves errors  

• Prepares CaseWorthy for new shelter season and closes out previous season 

• Enters case notes into CaseWorthy for notable guest interactions 

• Assists and serves as the organization’s
  primary backup in all facets of the Homeless Management Information System (Clarity), and by doing so helps to: 

• Ensure shelter attendance is entered into Clarity in a timely manner 

• Communicate necessary data and reports from Clarity to the Community Engagement Team 

• Function as a resource to all employees who engage in Clarity 

• Represent St. John’s Ministries in community groups and discussions regarding Clarity 

• Enter
  data into regional, state, and national Homeless Management Information Systems as needed 

• Assists in a wide variety of tasks in preparation for the start of shelter season, as well as the continual functioning of effective shelter services throughout the season, including preparing rooms, bunks, bedding, medication room, inventorying supplies, etc.  

Shelter Operations 

• Oversees the proper recycling of guest belongings when they are not actively in shelter, or are exited  

• Develops and implements procedures to maintain shelter cleanliness, and collaborates with the Director of Facilities as appropriate 

• Reviews and maintains guest chore lists to ensure guests responsibilities are delegated and shelter cleanliness is kept 

• Collaborates with office managers, case managers, shelter leadership, and security leadership in the development, implementation, and communication of shelter policies and procedures 

• Maintains a flexible work schedule, including working evenings, weekends, overnights, and some holiday shifts  

• Assists Director of Shelter Operations with shelter scheduling, and oversees shelter schedules when Director of Shelter Operations is unavailable 

• Assists in overseeing
  shelter Drop-In days from May 1 to October 31, and ensures proper staff coverage at both shelters 

• Works occasional overnight shifts for the Summer Safe Sleep program 

Staff Support 

• Collaborates with office managers, case managers, shelter leadership, and security leadership in the development, implementation, and communication of shelter policies and procedures 

• Participates in planning and implementation of staff training 

• During pre-season staff training, leads training on CaseWorthy and assists in other areas assigned by Director of Shelter Operations 

• Assists staff with continued CaseWorthy training throughout the season as needed 

• Coordinates training of staff hired in-season. Specifically conducts one-on-one training on CaseWorthy 

• Regularly attends shelter shift meetings 

Other Duties 

• Functions as primary point of contact for shelter issues
  while Director of Shelter Operations and
  Shelter Operations Manager are away 

• Assists with Intake procedures and communicates such to staff and guests 

• Assists in coordinating and communicating guest-related information to shelter staff 

• Attends mandatory meetings and training sessions 

• Reads all shift notes and responds to emails daily  

• Assists Director of Security, and Director of Shelter Operations with guest exit decisions  

• Monitors and reviews security camera footage to determine security risks and proper responses 

• Builds and maintains rapport with shelter guests 

• Other duties as assigned 

Employees Supervised:  

• None 

Education, Qualifications, Skills, and Abilities: 

• Minimum of a High School Diploma 

• Associate degree
  or vocational training in human services, a security-related field, or management preferred 

• Demonstrated ability to proactively take charge of situations and exercise appropriate judgment in guest-related situations 

• Experience working with mental health, substance abuse, low income, and/or homeless populations preferred 


• At least one year or one season of experience working in a homeless shelter   


• Must have excellent written and verbal communication skills 

• Must have good computer skills and be proficient using MS Office as well as other software products 

• Ability to establish and maintain professional boundaries with guests, volunteers, and co-workers 

Physical Demands:
 

• Work Location: Spend significant time at the work location with extensive walking, lifting, and carrying materials up to 20 lbs.  

• Computer Use: Perform administrative tasks involving typing and computer use.  

Work Environment:
 

• Professional Setting: Operate in a professional office environment using standard office equipment.  

• Safety Protocols: Follow safety protocols, including the use of PPE, to minimize health risks.  

• Supplies: Cleaning supplies are utilized to help prevent the spread of cold and flu viruses, ensuring a healthier environment for everyone.  

Benefits:
 

• Medical, Dental and Vision plans  

• PTO + Holidays  

• 403(b) with match  

• Employee Assistance Program  

• Life and Short & Long-Term Disability Insurance  

• Personalized professional development plan   

St. John’s Ministries is a diverse non-profit organization offering its employees professional development opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. St. John’s Ministries is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status, or any other protected class. To be considered for this position, please visit stjohnsgreenbay.org/who-we-are/jobs to apply.