Shelter Manager

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014. 

OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. 

OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing. 

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life! 
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!  

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated. 
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence. 
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do. 
• Transparency: To be open and honest in our relationships.  

OUR MOTTO: It Takes All of Us to end homelessness. 

PURPOSE: The Switchpoint Shelter Manager works to ensure Switchpoint’s mission, vision, motto and guiding principles are modeled. They ensure smooth shelter operations by managing day-to-day shelter operations including the Triage Approach, support staff, residents, volunteers and donations. The Shelter Manager will maintain licensing requirements for shelter and shelter staff; providing ongoing staff training and development as well as facility upkeep.

Job Responsibilities:

• Reports to Regional Director or Operations Director and maintains clear communication relating to shelter operations. Participates in staff meetings when needed and assist with bringing consistency and unity among shelter resident managers. 
• Provide staff supervision by maintaining communication with immediate staff and assisting Case Managers with daily challenges; ensure the triage approach is operating efficiently; ensure Resident Managers are doing their jobs in keeping the facility clean and safe and documenting all activities in the daily logs. 
• Oversees ongoing training of Shelter Support staff with emphasis on policy/procedures/rules, de-escalation, communication skills, and staff development.
• Take a lead role in maintaining shelter licensing requirements – including associated staff training and following licensing general provisions.
• Maintains security of shelter residents by closely monitoring the facility and by following shelter procedures; monitoring logbook; ensuring the entrance of the shelters is staffed properly and walking through the facility checking resident rooms, bathrooms, kitchen area and outside on a routine basis. 
• Collaborate and monitor progress of all residents at shelters in accordance with the Resident Handbook; this includes ensuring that all residents are adhering to all shelter rules and doing their chores on time; confronting behaviors and writing disciplinary action forms as necessary. 
• Processing and handling resident warnings/violations as directed by resident’s Case Management team. 
• Supervise and promotes safe and healthy environment for shelter residents. Provide crisis intervention as needed; de-escalating situations and quickly resolving conflicts between residents; being sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns. 
• Update and maintain the Shelter Resident room list; oversee the compliance of shelter residents completing daily chores for AM and PM and taking appropriate action as needed. 
• Assist Volunteer Manager and Kitchen Manager in the oversight of the shelter kitchen, working with the Resident Managers and Volunteers to make sure resident meals are prepared on time and incompliance with the Utah State Department of Health regulations; and ensuring the kitchen area is properly managed and the freezers, refrigerator, pantry and workspaces are clean and orderly. 
• Manages shelter office and prepares general correspondence, answering telephones, operating copier and office machines, sorting mail and other general office work as necessary. 
• Maintain a safe and clean shelter environment for guests (including keeping offices, reception areas, kitchen, etc. clean and uncluttered) 
• Maintain Shelter information boards in shelter and ensures sign-up sheets and postings for events are up to date in the shelter intake area. 
• Understand and implement Switchpoint’ s mission, vision and guiding principles and adhere to the Staff Code of Conduct and policies and procedures. 
• Ensure all responsibilities are carried out and enforce the rules, policies, and procedures of Switchpoint 
• Main a calm demeanor and model positive behavior
• Supervise the day-to-day operations and upkeep of the shelter inside and out. 
• Conduct scheduled and random room checks and monthly safety checks of rooms.  
• Conduct telephone screenings with potential residents and maintain professionalism and courtesy with all individuals even when the shelter is full. 
• Communicate regularly with all other staff members to ensure consistency and quality of service. 
• Other duties as assigned. 

Recordkeeping and Reporting:

• Report critical incident(s) immediately to Regional Director/Operations Director and Case Manager Supervisor. 
• Collects data necessary to meet funding requirements and statistical reports. 

QUALIFICATIONS AND KEY SKILLS

• Bachelor’s Degree preferred. Minimum: AA Degree required or equivalent work experience.   
• Previous experience working with homeless families in a shelter environment is highly preferred. 
• Knowledge of domestic violence, mental health, and substance abuse issues 
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting. 
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis. 
• Excellent interpersonal, written, and verbal skills 
• Ability to wear multiple hats within a small nonprofit organization. 
• Proficient in MS Office Suite and Google Docs 
• Possesses valid Utah State Driver’s License 
• Commitment to serving homeless families and to the mission, vision, and guiding principles of Switchpoint. 

COMPENSATION

Pay Range s $20-$25. 

Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, 401K

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.