Shelter Manager

The Shelter Manager provides strategic leadership and full operational oversight of the Valley Crisis Center’s 24/7 emergency shelter and transitional housing programs. This role is responsible for the integration, management, and continuous improvement of Domestic Violence (DV), Sexual Assault (SA), and Human Trafficking (HT) housing services within a unified, trauma-informed, Housing First model.

The Shelter Manager exercises independent judgment and discretion in managing program operations, supervising staff, ensuring compliance with grant and regulatory requirements, and advancing organizational priorities. This position is accountable for program performance, staff leadership, and service delivery outcomes, while maintaining alignment with funder expectations and best practices.

• Oversee daily operations of 24/7 shelter and transitional housing programs.
• Lead the integration of Domestic Violence (DV), Sexual Assault (SA), and Human Trafficking (HT) services within a trauma-informed, survivor-centered framework.
• Develop and improve program policies, procedures, workflows, and service delivery practices.
• Monitor program performance, identify gaps, and implement continuous quality improvement strategies.
• Supervise, train, schedule, and evaluate shelter advocates, case managers, and support staff.
• Ensure adequate staffing coverage and provide support for complex client and operational issues.
• Maintain compliance with grant requirements, funding agreements, licensing standards, and organizational policies.
• Oversee documentation, data collection, reporting, and program outcomes.
• Collaborate with leadership and finance teams on budget monitoring, resource allocation, and grant utilization.
• Ensure shelter facilities are safe, secure, and compliant with health and safety regulations.
• Coordinate facility maintenance, emergency preparedness, risk management, and incident response activities.
• Research vendors, obtain quotes, monitor contractor performance, and recommend payment approvals.
• Build and maintain partnerships with community agencies, healthcare providers, law enforcement, and social service organizations.
• Represent the program at community meetings, collaborative partnerships, and stakeholder engagements.
• Support outreach, education, and awareness efforts to strengthen services for survivors and promote housing stability.

On-Call Leadership Responsibilities

• Participate in the Manager On Duty (MOD) rotation to provide after-hours leadership support. 
• Provide management oversight, guidance, and decision-making during evenings, weekends, and holidays as assigned. 
• Respond to escalated client, staff, facility, and operational issues requiring management-level intervention. 
• Support crisis response, incident management, and emergency decision-making while ensuring adherence to agency policies and procedures. 
• Serve as a resource to staff during critical situations without providing routine shift coverage.

Knowledge, Skills & Abilities

• Strong leadership, mentorship, and team management skills. 
• Knowledge of housing systems, community resources, and supportive service networks. 
• Understanding of healthcare navigation and coordinated care services. 
• Knowledge of trauma-informed care, Housing First principles, and survivor-centered practices. 
• Familiarity with funder requirements, reporting systems, and data management platforms, including CCAH. 
• Knowledge of program operations, compliance requirements, and supervisory best practices. 
• Excellent organizational, communication, and problem-solving skills. 
• Ability to manage multiple priorities and deadlines in a fast-paced environment. 
• Strong crisis intervention, conflict resolution, and de-escalation skills. 
• Proficiency in documentation, data collection, reporting, and outcome tracking. 
• Ability to build collaborative relationships with community partners and stakeholders. 
• Ability to travel locally within the county and surrounding counties to meet with clients, partners, and service providers. 
• Ability to attend and participate in meetings, trainings, conferences, and community events as required. 

Physical & Other Requirements

• Valid driver’s license, proof of insurance, and reliable transportation. 
• Successful completion of background clearance requirements. 
• Ability to maintain confidentiality and professional boundaries at all times. 
• Ability to respond to emergencies and participate in on-call or Manager On Duty (MOD) rotations as assigned. 
• Physical ability to perform light lifting (up to 30 pounds) and to stand, walk, or sit for extended periods.