Shelter Operations Manager

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person. It is with love and compassion we advocate for the overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. And with enough endurance, we witness, firsthand, remarkable stories of transformation.

We believe in the power of unity. Poverty, homelessness, mental illness, and substance use disorder are community issues and deserve a community response of support for those working to create a better life for themselves and their loved ones. We are better, together. Still reading? Great! Now more about the position.

The Shelter Operations Manager is responsible for the day-to-day operations of the shelter. This role ensures smooth shift coverage, adherence to policies, data compliance, and high standards of care. The Operations Manager supervises shelter staff, supports training and development, and ensures that operational systems function effectively.

This is a hands-on leadership role focused on execution, consistency, and team support.

Responsibilities include, but are not limited to:

• Oversee daily shelter operations across assigned shifts.
• Supervise, coach, and support shelter staff to ensure consistent service delivery.
• Assists with onboarding and training new team members.
• Maintain shift schedules and ensure appropriate staffing coverage.
• Implement and uphold operational policies, procedures, and guidelines.
• Ensure adherence to internal agency policies and safety protocols.
• Monitor incident reports, documentation, and follow-up processes.
• Ensure accurate and timely HMIS data entry and compliance.
• Support tracking of program outcomes and reporting requirements.
• Monitor supply levels and coordinate operational needs.
• Address guest concerns and assist staff in de-escalation and crisis response.
• Partner with case management and other program teams to ensure coordinated care.
• Support implementation of best practices for low-barrier, client-centered shelter operations.
• Maintain a safe, trauma-informed, and welcoming environment for guests and staff.

Supportive housing residency.

Preferred Qualifications

• Previous shelter operations experience.
• Experience with trauma-informed care and de-escalation practices.
• Professional experience navigating mental and physical health systems, benefits, and community resources.
• Bachelor’s degree or equivalent, with lived/work experience.

Full Time

Salary Range: 60,00 annually

Flexible schedule to oversee two shifts**

 Embody City Care Values of 1. People First 2. Whole Care 3. Activists for the Overlooked 4. United in Collaboration 5. Unrelenting Commitment

• Minimum 2–3 years of experience in shelter services, case management, recovery, justice work, or related field.
• Supervisory or team leadership experience preferred.
• Ability to complete data entry accurately and on time; HMIS experience preferred.
• Strong organizational, problem-solving, and communication skills.
• Ability to remain calm and lead effectively in crisis situations.
• Deep understanding of the complexity of homelessness, poverty, mental illness, substance use, and recovery.
• Pre-employment background check, driving record, and UA required.
• Current Oklahoma driver’s license, reliable transportation, and updated car insurance required.
• 5 years removed from any lived experience related to recovery, homelessness, or permanent supportive housing residency.