Shelter Services Coordinator

We are looking for a companionate and team-oriented Shelter Services Coordinator to join our Residential Services team. The Shelter Services Coordinator provides crisis intervention via telephone and text including assessment, safety planning, and information and referral services; supervises the Shelter Services Specialist team; and attends to day to day operational and resident needs of the agency emergency shelter. The Shelter Services Coordinator provides on-call coverage and backup onsite coverage as needed including evenings and weekends.

Reports to: Director of Residential Services

Supervises: Shelter Services Specialists and Assigned Volunteers and Interns

Main Position Activities

• Supervise Shelter Services Specialist team including scheduling, training, and staff management
• Provide screening for needs and intake services for victims of relationship violence and sexual assault requesting safe shelter
• Assist victims with developing safety plans for sexual and relationship violence
• Arrange or provide transportation for eligible clients to the shelter, emergency medical facilities, community resources, and other shelters as appropriate
• Dispatch Survivor Advocates to Denton County Hospitals for victims of domestic violence and sexual assault
• Provide advocacy/accompaniment/assistance for medical care or criminal justice system interactions for sexual assault victims
• Provide callers with appropriate community resource referrals
• Provide callers with information regarding protective orders, crime victim’s compensation, Child Protective services, and all DCFOF agency services
• Assist in ongoing cleaning, maintenance and operations of shelter facility
• Assist in supervision of household responsibilities and maintaining supplies
• Document activities properly as directed by Director of Residential and Crisis Services and outlined in the Service Guide
• Create weekly schedule to provide for around the clock emergency shelter and crisis hotline coverage
• Provide on-call support for shelter and crisis hotline
• Manage resident needs and crisis situations
• Participate in DCFOF staff and education meetings as requested

The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.

Denton County Friends of the Family, Inc. is an equal opportunity employer.

This position is grant-funded and will continue only if sufficient grant or external funds are available.

Prerequisites

• High School Diploma or GED
• Two years of experience in crisis intervention and/or domestic violence hotline or equivalent combination of education, training, and experience
• Strong written and oral communication skills
• Proficiency in Office applications such as Word and Excel
• Must be at least 23 years old
• Must have a valid driver’s license and a clean driving record

Preferences

• Bilingual in Spanish strongly preferred
• Some College with a social science or related background

Physical Requirements

• Ability to lift 25 lbs.
• Ability to easily climb stairs
• Ability to sit or stand for long periods of time