Shelter Staff - Full-time

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. We are a hardworking, vibrant, and agile team that navigates a complex environment of service within a culture of cooperation. We seek connection and resolve to stand together during challenges and acknowledge each other’s value. We validate feelings, honor differences, and celebrate victories. We strive to support the well-being and the personal and professional growth of our team members. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

Overview

Leahy Shelter Staff will work out of the Haven’s new shelter at 608 North Main Street, White River Junction, VT. Permanent staff positions include both second shift (4:00 pm–12:30 am) and third shift (12:00 am–8:30 am), with coverage provided seven days a week. Staff in these roles have a passion for helping their fellow community members and a willingness to learn. These are awake shifts requiring continuous engagement and monitoring responsibilities throughout the shift.

Benefits

Our benefits package includes medical, dental, vision, paid holidays, generous paid time off, life insurance, and a matching 403(b) retirement plan.

Paid Training

We invest in the growth and development of our staff with a role-based, funded learning and development plan. Training and ongoing support are provided, including orientation to trauma-informed care, de-escalation practices, CPR, Narcan, Mental Health First Aid, Niche Academy online shelter training and shelter operations training.

Compensation

The pay rate for this position is $22.00 per hour plus an additional $1.50 per hour for Third Shift. This position accrues paid time off based on hours worked.

Position Details and Responsibilities

The Leahy Shelter will have two Shelter Staff on each shift. Staff hold full or part-time positions and have fixed schedules. Positions include weekend and holiday hours. Shelter Staff assist guests with a variety of needs, facilitate operations, conduct intake paperwork, help serve meals, and ensure the environment is safe, clean, and welcoming. Staff build positive and supportive relationships and are respectful and accepting of people facing challenges in their lives. Shelter Staff play an important role in creating a safe, respectful, and supportive environment for community members who are experiencing homelessness.

Requirements

Critical to the success of this position are:

• Reliability and punctuality are vitally important to ensure the smooth operation of the shelter.


• Demonstrates integrity, honesty, and accountability in all interactions with guests, coworkers, volunteers, and community partners.


• Ability to work independently and collaboratively as part of a Ability to communicate consistently with team members and guests.


• Grounded and calm in stressful


• A willingness to ask questions, seek support, and learn new


• De-escalation skills and an understanding of trauma, substance misuse, and mental health concerns.


• Flexibility and adaptability


• Ability to identify challenges and suggest solutions


• Ability to focus on the strengths, skills, interests, and needs of others

Working Conditions

• Work is performed in a fast-paced shelter environment and may include exposure to challenging behaviors, frequent walking, and stair use.


• Must be able to bend, move about, and lift up to 30 pounds


• This position requires routine cleaning and facility upkeep, restocking supplies, food service, and occasionally clearing and sanding snow on pathways/walkways.

Experience & Education

• Associate's or bachelor’s degree in human services or similar field preferred


• Previous experience working in a shelter or social services setting preferred


• Valid driver’s license


• First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by federal, state or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.