Shelter Supervisor

POSITION SUMMARY 

The Shelter Supervisor is a part of the Community Life Team. The purpose of the Shelter Supervisor (SS) position is to provide direct oversight of the Shelter Associate (SA) and facility located at Denver Rescue Mission. Shifts for the SS may vary due to facility needs. 

 Hiring Range: $24.04 - $30.05 per hour, based on qualifications and experience.    

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide 

RESPONSIBILITIES
Operations & Administrative Duties 

• Brings issues with buses to the attention of the Director of Community Life. 
• Ensures all necessary supplies are on-hand to operate each facility – including cleaning supplies, sheets, blankets, towels, mats/mattresses, furniture, etc. 
• Coordinates, with the Operations Department, the delivery of supplies to shelters. 
• Works with the DRM Maintenance Department to address any maintenance issues in a timely manner. 
• Approves timecards for all Shelter Associate staff. 
• Serves as “Safety Coordinator” for shelter locations or appoints appropriate staff – serving on DRM’s Safety Council and working alongside Operations staff from other DRM facilities, ensuring the overall safety and security of the shelters. 
• Oversees shelter statistics, ensuring that statistics are entered into SCRIBE daily. 
• Additional duties as assigned. 

Safety & Cleanliness 

• Manages the SA team in utilizing de-escalation techniques in response to those resistant to staff, including tracking the training for Decoding Conflict on a monthly basis. 
• Ensures that the perimeter of the shelter sites are free from loitering, encampments, distractions, etc. to the best of legal ability, bringing campsites to the attention of Denver’s Road Home. 
• Ensures that SAs provide oversight to make sure that guests leaving the facility adhere to neighborhood agreements, applying appropriate “Asked to Leave” protocol as necessary. 
• Ensures that check-in/entrance and exit of shelter guests to buses, to and from the Holly Center and 48th Street sites, are maintained according to policies and procedures. 
• Ensures policies and procedures are upheld for each facility and associated services.  
• Ensures that the interior of each facility, including common areas, chapels/classrooms, hallways, restrooms, offices, etc. are kept free of trash and personal belongings, and are cleaned on a scheduled basis. 
• Ensures that bedding and towels are clean and available for guest use. 

Supervision of Staff 

• Provides direct supervision of SA staff, including daytime and overnight staff, bringing any areas of concern to the attention of the Director. 
• Under the advisement of the Director, coordinates with People and Culture to hire and onboard new employees, providing appropriate training to new staff. 
• Schedules assigned shifts to provide appropriate coverage for all staff at the facility. 
• Holds individual meetings with SA staff members, focused on their individual job performance and their professional development. 
• Conducts employee 90 day and annual reviews, addresses performance issues through the progressive disciplinary process under the advisement of the Director and People and Culture. 

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in business, education, or related field or equivalent work experience. 
• Previous experience in related field of endeavor preferred. 
• Prefer previous successful people and process management experience. 
• A combination of education and experience can be substituted.  
• Ability to manage, develop and train staff residents for their work roles. 
• Must be a self-starter who is highly organized, able to prioritize, and highly flexible/adaptable. 
• Willing and able to accept feedback. 
• Able to maintain appropriate personal and professional boundaries. 
• Holds appropriate expectations for an emergency/support services environment and its clientele. 
• Must possess a heart for ministry to low-income population. 
• Strong computer experience with proficiency in MS 365 - Word, Excel, and Outlook. 
• Ability to obtain and maintain CPR certification within 90 days of hire date. 
• Active Driver’s License as a limited amount of work-related travel may be required.  
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.  

NOTE: A limited amount of work-related travel may be required. 

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.