Shelter Supervisor - Domestic Violence Program

Position: Shelter Supervisor

Reports to: Director of Family and Domestic Violence Shelter Services

Purpose of Position: To oversee the day-to-day functions of the shelter including staff supervision, support, and training as well as shelter resident relations, physical condition, and programmatic compliance. Ensure that all environments are welcoming, supportive, respectful, and safe for staff and clients.

Duties and Responsibilities:

• Advocates for the mission of the organization and promotes and upholds the agency’s values.
• Ensure the delivery of quality services through clear program procedures and guidelines. Develop and make recommendations on policies and procedures appropriate to the operation of the shelters.
• Ensure that funder and regulatory policies are being complied with and all necessary documentation is complete.
• Ensure that the facilities meet quality standards by conducting regular physical inspections.
• Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve costs. Identify projects for grant requests and collaborate with development staff on budget for projects.
• Complete reports and other program administrative duties in a timely manner
• Work with Data Evaluation to ensure that EmpowerDB is being utilized in accordance with program requirements, and to formulate effective program measurements and outcomes.
• Conduct regular supervision with program staff for coaching and development opportunities.
• Meet regularly with direct supervisor.
• Conduct job performance evaluations in a timely manner providing staff with feedback and opportunities for growth and development.
• Ensure appropriate staff coverage of all shifts.
• Actively participate in/facilitate staff meetings and training opportunities.
• Actively participate in the Management team through regularly scheduled meetings and day-to-day activities.
• Ensure that the programs are always in compliance with state and federal laws including in particular, fair housing.
• Be available and on call for emergencies at program sites.
• Other duties as assigned.

Experience and Education:

• Bachelor degree in human services field OR
• Associate degree in human services field plus a minimum of 2 years' experience working with an at-risk population OR
• A minimum of 4 years' experience working with an at-risk population.

Knowledge, Skills and Abilities:

• Possess the ability to work independently with a high degree of self-motivation and initiative, and as part of a team.
• Capacity to manage and lead multiple programs.
• Must have good communication skills and be able to identify problems related to personnel management and be able to address them.
• Ability to develop goals and objectives.
• Ability to organize and prioritize work assignments.
• Ability to prepare clear and concise reports and correspondence.
• Ability to communicate effectively one-on-one in person and over the telephone.
• Knowledge of diverse populations.
• Ability to maintain confidentiality in all aspects of the work environment.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting; walking; lifting up to 20 pounds; reaching; carrying; speaking; listening; using office and computers; lifting of supplies and materials from time to time.
• Work environment: A busy office area; constant interruptions; must meet with others on a regular basis and deal with a wide variety of people on various issues.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/