Shift Lead

Shift Leads are at the forefront in supporting their teams in providing positive customer service. The general job entails: prepping fruit, making frozen fruit bases; smoothies; juices; smoothie bowls, take customer orders, cleaning work stations, and executing effective customer service. The leadership responsibilities include: training new staff, handlind customer complaints, recording inventory, and maintaining communication with Management with any questions or updates while on shift.

BENEFITS

• Flexible Hours
• Employee Discounts (across all Playa Bowls locations)
• Fun work environment
• 4 free Playa work shirts 
• 1 free bowl/drink per on shift
• Career growth opportunities 
• $17.25 base pay + Cash and Credit Card Tips

RESPONSIBILITIES

• Consistently checking products to ensure consistency and quality 
• Investigate and resolve customer complaints regarding food quality, service, and accommodations 
• Receive food and beverage deliveries, checking delivery contents to verify product quality and quantity 
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure company standards
• Review work procedures and operational problems to determine ways to improve service, performance, or safety 
• Maintain food and equipment inventories 
• Train new employees and evaluate employee performances  
• Cash register counts
• Adhere to opening and closing procedures and maintain accompanying records  

REQUIREMENTS

• Must at least be over the age of 18 
• Previous managerial experience
• Critical thinking skills
• Communication and active listening skills
• Ability to lead a shift with anywhere between 2-6 team members
• Must have working Smart Phone 
• Ability to work at least 20+ hours weekly 
• MUST HAVE WEEKEND FULLY OPEN / MIDNIGHT SHIFTS MANDATORY

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Overtime

Supplemental pay

• Tips
• Bonus pay

Benefits

• Flexible schedule
• Employee discount
• Paid training
• Other