Shift Lead

Come work for the fastest-growing cookie company! We are looking for people who can work in this fast-paced environment delivering top-notch customer service and delicious cookies. Hiring for both day and night shifts.  Must be willing to work weekends. Must have previous leadership experience. Responsibilities include directing employees, maintaining cookie quality, and resolving customer concerns.

We are looking for a results-driven shift lead to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store manager responsibilities may include supervising bakers, drivers, shift leads, and other staff. Foodservice industry experience in a fast-paced, customer-focused foodservice environment is highly desired.

Skills:

• Proven successful experience as a retail manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Business Management education or relevant field

Responsibilities:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Scheduling and Ordering
• Continually training employees- striving for 100% quality, cleanliness and customer service
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Qualifications:

• High school or equivalent (Required)
• Associates Degree or higher (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Driver's License (Preferred)
• Food Handler Certification (Preferred)

Benefits:

• Tips
• 50% off all Product
• Sundays Off
• Performance Bonuses