Shift Lead (KFC)

Key Responsibilities:

1. Supervise Daily Operations:

• Lead and supervise team members during your assigned shift to ensure smooth and efficient restaurant operations.
• Monitor food preparation and ensure it meets KFC’s quality standards for taste, presentation, and portion control.
• Ensure the dining area, kitchen, and restrooms are clean and organized.
• Enforce health and safety regulations and ensure compliance with all local, state, and federal laws.
• Handle opening and closing duties, including cash handling, securing the restaurant, and managing the shift transitions.

2. Customer Service:

• Ensure excellent customer service is provided by the team, creating a welcoming and friendly environment for all guests.
• Handle customer complaints and concerns in a calm, professional manner, striving to resolve issues to the customer's satisfaction.
• Ensure that service is timely, accurate, and meets KFC's standards for guest satisfaction.

3. Staff Management & Leadership:

• Direct and motivate team members during the shift to ensure they meet performance expectations.
• Provide on-the-job training and support to team members, including new hires.
• Monitor team performance and provide feedback to improve efficiency and teamwork.
• Assist in delegating tasks and assigning roles to team members based on needs during the shift.
• Promote a positive work environment, motivating staff to work together and achieve team goals.

4. Inventory and Stock Control:

• Assist with inventory management, ensuring that supplies and ingredients are adequately stocked for your shift.
• Help monitor food and product waste and ensure proper portion control to minimize losses.
• Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.

5. Cash Handling & Financial Procedures:

• Handle cash transactions and ensure that registers are balanced at the beginning and end of the shift.
• Ensure that all transactions are completed accurately, and cash deposits are handled according to company guidelines.
• Help manage labor costs by optimizing staffing levels based on customer volume.

6. Training & Development:

• Assist with training new employees and provide continuous feedback and guidance to improve performance.
• Help assess team members' strengths and weaknesses and support their ongoing development.

7. Safety & Cleanliness:

• Ensure that the restaurant meets KFC's safety and cleanliness standards, including food safety and sanitation procedures.
• Maintain the cleanliness of workstations, dining areas, and restrooms throughout the shift.
• Conduct safety checks on equipment and ensure that team members follow safe working practices.

Skills & Qualifications:

• Education: High school diploma or equivalent (required).
• Experience: Previous experience in a fast-paced food service or customer service role, with some leadership experience (preferred).
• Leadership: Ability to lead and motivate a team in a fast-paced, high-pressure environment.
• Customer Service: Strong customer service skills with the ability to resolve issues effectively and ensure guest satisfaction.
• Communication: Excellent verbal communication skills for interacting with customers and staff.
• Organization: Ability to multitask and stay organized while managing multiple responsibilities.
• Time Management: Efficient in prioritizing tasks and managing time effectively.
• Problem-Solving: Ability to think on your feet and solve issues quickly and effectively.
• Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays.

Physical Demands:

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously.