Shift Lead (Valet Attendant)

At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. As a working Lead, the Lead Valet Attendant is responsible for providing kind and empathetic service to all patients and visitors -- greeting with a warm welcome, assisting them out of their vehicles, safely parking and retrieving their vehicle and sending them on their way with a fond farewell. They are also charged with leading and motivating other Beacon Hill Team members to complete their job duties and ensure a smooth operation.

Essential Duties and Responsibilities (including but not limited to):

Open vehicle doors, greet guests, providing a warm welcome to each and every patient or visitor

Issue valet tickets

Promptly and safely park and retrieve cars

Assists with hiring and training of new staff in accordance with account specific procedures and company policies

Motivates, leads, coaches and evaluates staff to perform as a team

Sets direction for the team and serves as an exemplary role model

Enforces company policy and procedures

Communicates with staff regularly, updating them on policy changes, new programs, operational changes, etc.

Handles customer inquires and complaints

Find moments to go above and beyond by anticipating patient and visitor's needs

Ensure the safe flow of traffic in the driveway/circle - directing traffic as needed

Assist with wayfinding

Ensure work environment is clean, safe and uncluttered

Performs other related duties as assigned

Required Skills/Abilities (including but not limited to):

Possesses exceptional customer service skills

Must have and maintain a valid drivers license and clean driving record

Ability to drive a manual transmission strongly preferred

Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors

Is an exceptional leader and motivator

Ability to proactively solve problems, but also knows when to ask for help

Ability to read, understand, and communicate effectively both verbally and on paper

For insurance purposes, must be at least 18 years of age and a clean motor vehicle record

Education and Experience

High School degree or equivalent

At least three years related experience strongly preferred

Physical Demands and Working Environment (including, but not limited to):

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands

Lead Valet Attendants are regularly required to run, stand, walk and sit. They must occasionally lift and/or move objects up to 30lbs and be able to wear PPE (personal protective equipment) for the duration of their shift.

Work Environment

The employee will be subjected to weather conditions prevalent at the time. Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).