Shift Leader

We are looking for Shift Leaders to join the Dunkin' team!

Shift Leaders play a key role in supporting daily operations, coaching team members, and delivering an excellent guest experience. They set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time.

Responsibilities

Team Leadership

• Support a respectful, positive team environment
• Communicate shift priorities, goals, and results with the team
• Help train new team members and provide ongoing coaching
• Motivate and guide crew members to perform at their best

Operational Excellence

• Create and maintain a guest-first culture
• Resolve guest issues quickly and professionally
• Ensure brand standards, systems, and procedures are followed
• Maintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practices

Profitability & Results

• Support sales goals and help drive results
• Execute operational standards and promotional initiatives
• Manage cash handling accurately during your shift
• Ensure products are prepared and served according to standards

Skills and Qualifications

• Previous restaurant, retail, or supervisory experience preferred
• Strong communication and leadership skills
• Basic math, writing, and computer skills
• At least 18 years of age (where applicable)
• High school diploma or equivalent preferred

Competencies

Focus on Guests

• Exceeds guest expectations with urgency and care
• Seeks ways to improve the guest experience
• Resolves concerns using recommended guest recovery practices

Passion for Results

• Sets and maintains high standards for self and others
• Consistently meets or exceeds goals
• Contributes to overall team performance

Problem Solving & Decision Making

• Identifies issues and works to resolve them quickly
• Uses available information to make sound decisions
• Involves others when appropriate

Team Relationships & Integrity

• Builds strong, respectful relationships with team members
• Demonstrates honesty and follows through on commitments
• Leads by example and supports a positive team culture

Work schedule

• 8 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Paid training