Shift Leader

Job Purpose

Are you a motivated leader who enjoys working in a fast-paced environment and helping a team succeed? As a Shift Leader, you will play a key role in overseeing restaurant operations during your shift while ensuring excellent food quality, friendly service, and a clean environment for guests. You will support management by leading the team, maintaining operational standards, and helping drive sales and efficiency while delivering a great guest experience.

Key Responsibilities & Job Functions

Lead Shift Operations

• Supervise restaurant operations during assigned shifts to ensure smooth, efficient service.
• Maintain company standards for food quality, guest service, and restaurant cleanliness.
• Monitor operations throughout the shift and make adjustments as needed to keep service running efficiently.
• Lead by example by demonstrating professionalism, teamwork, and a strong work ethic.

Support and Develop Team Members

• Assist in training and developing crew members under the direction of management.
• Provide guidance and support to team members to ensure they understand procedures and expectations.
• Help motivate the team to perform at their best and deliver excellent service to guests.
• Step in and assist with crew member duties when needed to keep operations running smoothly.

Communicate with the Team

• Conduct brief team meetings before or during shifts to review daily goals, promotions, procedures, and expectations.
• Communicate updates related to operations, safety, and training to team members.
• Encourage teamwork and maintain a positive, respectful working environment.

Manage Labor and Productivity

• Monitor staffing levels during shifts to ensure proper coverage and efficiency.
• Manage labor usage to help meet company labor cost standards.
• Adjust assignments and workflow as needed to maintain productivity and service speed.

Inventory and Product Management

• Help control inventory levels and ensure product availability during shifts.
• Follow company guidelines to maintain proper product rotation and storage.
• Assist with inventory tracking to meet company GAP (inventory control) standards.

Maintain Restaurant Facilities and Equipment

• Ensure all equipment and facilities are properly used, cleaned, and maintained.
• Follow preventive maintenance procedures and report equipment issues to management.
• Help maintain a clean, organized, and safe restaurant environment.

Cash Handling and Financial Responsibility

• Take responsibility for all cash handling procedures during assigned shifts.
• Ensure registers, safe counts, and bank deposits are completed accurately.
• Enforce proper cash control procedures to protect company assets.

Maintain Professionalism and Compliance

• Ensure personal appearance meets company standards and reflects professionalism.
• Follow and enforce all HR policies, sanitation standards, safety guidelines, and security procedures.
• Maintain compliance with company policies as well as local, state, and federal regulations.

What Makes This Role Great

• Gain valuable leadership and management experience
• Play a key role in running daily restaurant operations
• Help develop and mentor team members
• Be part of a fast-paced, supportive team environment with growth opportunities