Shift Leader

The Shift Leader is responsible for the successful execution of the Pizza Inn experience through serving the

guest in a team member capacity, while also assuming a supervisory role of directing team members and

leading the operation in the absence of store management.

Essential Job Functions:

• Able to perform the essential job functions of the team member position
• Direct team members and delegate responsibilities
• Perform register closeouts and bank deposits
• Address and resolve guest concerns in absence of management
• Open and/or close store, including the execution of related responsibilities
• Perform other related duties, as assigned by company management

Qualifications and Requirements:

Basic Qualifications

• Prior restaurant or customer service experience of 1 year
• High school degree, or equivalent
• Prior supervisory experience is preferred

Minimum Qualifications

•  Must be able to operate with minimal supervision
•  Must be able to direct others and delegate responsibilities
•  Must be able to effectively communicate with, listen to and engage guests and team members
•  Must be able to calmly and professionally address and resolve guest concerns
•  Must have a sense of urgency
•  Must be organized, flexible, and detail-oriented
•  Must be able to comprehend and execute local food-handling laws and standards
•  Must be able to comprehend and execute Pizza Inn standards and expectations
•  Must be able to act in a professional manner that promotes a pleasant work environment
•  Must be able to cross-train in all positions, and successfully pass a manager skill test
•  Must be able to focus and perform with a high level of energy throughout the shift
•  Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
•  Must have basic math skills and have the ability to handle money efficiently and accurately, with or
• without a calculator or POS system

Physical & Mental Requirements

•  Must be able to stand for periods of up to 11 hours
•  Must be able to read and write to facilitate communication
•  Must be able to speak clearly and listen attentively to team members and management
•  Must be able to bend, stoop, and kneel repeatedly over a long period of time
•  Must be able to lift up to 40 pounds