Shift Leader

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. 

Position Type:

• Full-time and Part-time available

Compensation: $18–$21 per hour, depending on experience

Mission: Serve with excellence. Care for people. Impact our community.

Our Core Values :

• Grow
• Respect
• Ownership
• Work Hard

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Includes uniforms
• Free break meal and discount for meals when off the clock
• Health insurance, once eligible
• 401k match, once eligible
• Competitive pay

Shift Leader Responsibilities:

• Responsible for assisting the director team in all aspects of shift management
• Lead a positive working relationship and treat all team members with respect while providing them with direction and feedback.
• Hold yourself and your team members accountable to the restaurant policies and standards.
• Ability to open and close the restaurant while managing systems.
• Addresses guest issues that may arise using the HEARD model, and consults with your director regarding complex issues.
• Support and influence the restaurant’s overall operational and financial goals.
• Lead, train, and support the focus areas of the “WHED" Strategy: Operational Excellence, 2nd Mile Service, and Attentive & Friendly Team Members
• Solve problems that could impact the shift
• Run all breaks for the team
• Track labor, cash management, food safety, food quality, and safety & security.
• Assist with daily catering
• Count tills, complete InFORM & daily deposits

Qualifications and Requirements:

• Authorized to work in the United States
• Flexible availability
• Must be 18+ years old
• Minimum of 25 hours a week
• Able to open &/or close the restaurant
• Able to frequently bend, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 40 lbs.
• Exhibit our Core 4 (Smile, Eye Contact, Make Emotional Connections with Guests, and Always Say My Pleasure)
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strive to demonstrate operational competence and excellence
• Builds healthy relationships with team members
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility

Work schedule

• Weekend availability