Shift Leader

As a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency.

Guest Service

• Greets guests with a smile and provide prompt, friendly service
• Resolve guest issues with professionalism and courtesy
• Ensure guest satisfaction through high-quality products and service

Team Leadership

• Delegates tasks and provides clear direction to team members
• Coach and mentor team members to improve performance and develop skills
• Foster a positive and supportive team environment
• Communicate effectively with team members and management

Operations Excellence

• Ensure adherence to Dunkin brand standards and procedures
• Maintain a clean and organized workspace
• Follow food safety and hygiene protocols
• Manage inventory and supplies efficiently
• Operate POS systems and handle cash transactions accurately

Problem solving

• Address and resolve operational issues promptly
• Handle customer complaints with professionalism
• Identify areas for improvement and implement solutions

Qualifications

• Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Excellent customer service skills
• Basic math and cash handling skills
• Ability to work a flexible schedule, including mornings, evenings and weekends
• Professional References required
• Dunkin experience a Plus

Benefits

• Competitive pay
• Opportunities for career advancement
• Free and discounted products
• Fun, energetic work environment

Join our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about!

Work schedule

• 8 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Paid training
• Other