Shift Leader - Theo & Betty's, Paine Field, Fulltime

Key Responsibilities

Shift Leadership & Team Support

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.


• Help assign workstations, support break coverage, and communicate real‑time priorities to ensure smooth service flow.


• Model expected behaviors and provide in‑the‑moment coaching on service, safety, and product standards.


• Reinforce company policies, procedures, and standards consistently; escalate concerns to the Service Shift Supervisor.


• Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.

Guest Service

• Lead by example in delivering prompt, friendly, and professional guest service.


• Address guest questions, concerns, or complaints and resolve issues promptly.


• Ensure a welcoming, clean, and organized service environment at all times.

Barista, Cashier & Food Service Operations

• Perform all associate‑level duties as needed, including:
  
  
  
  • Preparing and serving coffee and espresso beverages to standard.
  
  
  • Operating POS systems and processing transactions accurately.
  
  
  • Preparing made‑to‑order sandwiches and food items according to brand guidelines.
  
  
  
  


• Support product quality checks (taste, temperature, presentation, and portion control) and correct issues in real time.


• Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area.

Operational & Cash Accountability

• Follow and reinforce cash handling procedures, including POS accuracy, cash drops (if applicable), and shortage/overage reporting.


• Assist with opening and closing tasks as assigned, including cash counts, cleaning, and restocking.


• Support inventory counts, stock rotation, and dating procedures; notify the Service Shift Supervisor of shortages, variances, or quality concerns.


• Use equipment properly and promptly report maintenance, safety, or supply issues to the Service Shift Supervisor.


• Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor.

Compliance & Safety

• Ensure adherence to health, safety, and sanitation regulations.


• Enforce airport security requirements and access protocols.


• Maintain awareness of TSA, Port of Everett, and airport operational standards.

Qualifications

• Previous lead, trainer, or key‑holder experience in food service, coffee shop, or hospitality preferred.


• Strong customer service, teamwork, and communication skills.


• Ability to guide peers, model standards, and follow direction from supervisors.


• Ability to work efficiently in a fast‑paced, high‑volume environment.


• Must be able to stand for extended periods and lift up to 30 lbs as needed.


• Flexible schedule availability, including early mornings, weekends, and holidays.


• Ability to read, write, and understand English.

Airport Requirements

• Must be able to obtain and maintain a Paine Field Airport Security Badge.


• Must successfully pass a TSA‑compliant background check, including fingerprinting.


• Must comply with all Port of Everett and airport security rules and protocols at all times.

Work Environment

This position operates within a secure airport environment and requires frequent interaction with travelers, airport staff, and team members. The role requires strict adherence to security, safety, and service standards while managing the demands of a fast‑paced operational setting.