Shift Manager

Salary :

$17 - 20 hourly

Company : Cole Hospitality

Job Type : Full Time

Mclean, Va 22102

Number of Applicants

000+

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Job Description - Shift Manager

Position Summary

The Shift Manager is responsible for assisting the General Manager with executing the store operations during their scheduled shifts. The Shift Manager delegates tasks with team members to ensure that they are maintaining Paul BRM Customer Service Standards as well as, carry out all operating policies and standards.

Position Task

Delivers optimal customer service to all customers by connecting with the customer. They are to discover and respond to customer needs.

Assists in ensuring a safe working environment throughout the facility for all employees.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Assists in monitoring employee (Barista and Cook) productivity and provides suggestions for increased service or productivity.

Responsible for the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.

Follows health, safety and sanitation guidelines for all products.

Performs day-to-day assignments in addition to supervision duties.

Communicates effectively with the General Manager, Management Team regarding all matters as need.

Other duties as assigned by management

Qualifications/Requirements

Highschool Diploma or GED

1-2 years of Customer service experience in a retail or restaurant environment

Minimum 6 months of experience in a position that required meeting operating policies and standards that included but no limited to, quality beverages and food products, store safety, etc.

Ability to read, write and speak English proficiently

Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner

Ability to handle large work volumes requiring a high degree of accuracy and be highly organized

Detailed oriented and strong work ethic

Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelines

Able to work in a fast-paced, challenging environment

Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Join the Cole Hospitality Family

Our Story

Our goal has always been to deliver memorable dining experiences that would give people reasons to come out and come together. Our vision started with a single restaurant. But passion has a habit of multiplying.

Supported by an ever-growing family of like-minded, international foodies, Cole hospitality has grown from a boutique restaurant operation into a full-service hospitality consulting and management firm – one that remains proudly woman- and minority-owned.

Career Opportunities

As we grow in the local area, we recognize that our team is one of the most important elements of our success. Our team is made up hard-working individuals who are in charge of their future.

At Cole Hospitality, we have a wide range of career paths, from cooks, dishwashers, baristas, store managers to office staff. Through an effective staff development policy, training programs, and support from management we have all the tools to enrich your knowledge and grow your career.

Employees are our greatest resource. Find your next adventure!

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Shift Manager

Job Description - Shift Manager

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