SHIFT MANAGER - CAGE

Description

POSTION SUMMARY: Manage and monitor budget, and operations to ensure casino profitability. Ensure the security of company assets according to casino and department policies and procedures. Develop employee-training programs to improve customer service and cashier skills.

Top 5 Specific Job Functions:

• Main bank duties: Handle large amounts of cash, accounting for total funds received throughout the shift. Reconciling cage accountability
• Manage shift: Delegate cashier duties and breaks. Train and coach when needed. Enforce company and department policies
• Issue corrective action discipline
• Create shift schedules, collaborating with other shift managers
• Enter shift schedules into Paylocity 
• Cashier duties: Chip fills and credits for table games. Cash various checks, chips, miscellaneous expenditures, and coin for guests and team members. Verify outlet revenue and prepare banks
• Process credit markers, payment of markers and front money deposits. Process and pay on return items
• Ensure compliance with Title 31 and Bank Secrecy Act

Other Specific Job Functions:

• Maintain keys, credit, front money and logs
• Perform even cash exchanges for slot redemptions, perform cash advances, promotional payouts and foreign currency
• Redemption kiosk cassette drop and fill documentation
• Be knowledgeable of all property amenities, promotions and events to assist with guest inquiries
• Chip bank/employee window. Table games fills and credits. Outlet revenue and outlet banks
• Report any suspicious activity to cage manager and file Suspicious Activity Reports
• Run reports to verify the accuracy of MTL and Title 31
• Create and publish shift schedules
• Balance cash drawer(s) at the end of the shift
• Attend training sessions required by cage department and Plaza Hotel and Casino
• Consult Internal Controls and Cage Policies and Procedures Manual
• Identify counterfeit currency, checks and chips

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Education & Experience:

REQUIRED:

• Must be 21 years of age or older
• One year of experience as a Casino Cage Supervisor
• Five years of customer service experience
• Five years of Casino Cage experience
• Two years of supervisory experience
• Perform basic mathematical functions
• Perform the duties described in compliance with gaming and federal laws and regulations
• Must be trained and adhere to Title 31 rules and regulations
• Computer skills, Excel, Oasis
• Ability to use a computer keyboard, 10-key calculator, coin and currency counters

Preferred:

• Knowledge of Central Credit, National Creda-check, Cash Club

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must be able to sit or stand for long periods at a time. 
• May be required to do light lifting or carrying.
• Capable of working in a fast-paced environment and in stressful situations.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. 
• May be required to walk and/or stand for long periods of time. 
• Must be flexible in work hours/days.
• Must be available by phone anytime while off duty. 
• Requires good vision. 
• Must possess a valid driver’s license and a personal vehicle. 
• Must be available to work extended hours, nights and weekends.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Nevada Gaming license

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.