About the Role
The Shift Manager Casino Cage is responsible for coordinating, directing and assisting the Cage Manager in the areas of policies, procedures and job performance.
Position Responsibilities
• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements
• To assume all responsibilities and duties in the absence of the Cage Manager
• Responsible for training new hires in policies, procedures, cash handling, chip handling, check cashing, etc.
• Provide ongoing training in all areas
• Perform functions of Cash Cage staff as required
• Maintains open communication with Cage and Credit Manager and meets regularly with him/her Meets on a regular basis with Supervisors and Relief Supervisors to ensure and maintain a smooth operation of Cash Cage.
• Monitors staff performance, ensuring adherence to casino policies and procedures
• May review cash operations surveillance tapes
Essential Functions
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Contact with team members and customers
• Must be able to lift/push/pull up to 40 lbs
• High school diploma or GED, and at least 3 years related experience in high volume cash operations
• The ability to effectively communicate in English
• Prior experience in a high volume casino cage position helpful
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