Shift Manager Facilities

Essential Functions

• During assigned shift, ensures all work order requests relate to mechanical, electrical, HVAC, plumbing, carpentry, painting and other assigned areas are completed properly and timely to meet safety and service standards.


• Promotes and enforces safety practices and procedures within the department.


• Ensures effective recruitment, hiring, training, recognition, coaching, counseling and other personnel related matters are being handled appropriately throughout the departments.


• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.


• Prepares reports of department progress or as required by senior management.


• Responsible for the security of all keys issued, key in inventory, keys destroyed, and keys turned in by other employees during assigned shift.


• Responds to all emergencies per established procedures, provide expertise, directs team members and resources in the event of an emergency during assigned shift.


• Responsible for quality consistent presentation of all products delivered to guest.


• Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.


• Implementation of new or improved best practices or procedures.


• Maintain ongoing knowledge of all aspects of the facilities on property.


• Schedules of department and enforces attendance policies.


• Ensures that all work is done with care and no damage occurs.


• Performs other tasks as assigned.

Core Competencies: 

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive


• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success


• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations


• Demonstrates the courage and initiative to present new ideas and perspective to create positive results


• Exhibits respectful consideration of viewpoints, situations and others


• Puts the guest at the forefront of every decision

Essential Requirements

• Advanced knowledge of field concepts, principles, practices and procedures


• Significant experience creating, tracking and controlling financial metrics


• Strong supervisory and communication skills


• Must have working ability with Microsoft Word, Excel and Outlook


• Familiarity w/ building systems, HVAC, Plumbing, Kitchen Mechanics, etc.

Knowledge/Work Experience

• Must be 21 years or older


• BA/BS in related field and/or a combination of relevant experience


• Five (5) years of relevant experience with a minimum of two (2) years managing and directing a Facilities Team for a high volume, luxury complex resort/casino


• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged sitting during the shift.  

Work Environment:

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies.  When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.