Shift Manager (PIC)

Reports to: General Manager, Assistant Manager

Job Summary: Responsible for motivating staff to ensure the successful execution of fast, accurate sandwiches and world-class customer service while maintaining cleanliness standards.

Duties and Responsibilities:

• Manages a staff of approximately 3 to 6 employees while actively participating in the execution of fast, flawless sandwiches and providing world-class customer service.
• Recommends promotion, transfer, or termination of employees based on performance.
• Provides on-the-job training for new employees.
• Assists in shoppers in greeting customers, taking phone and in-shop orders, assembling orders, and checking for completeness and correctness.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Receives and stores product.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Completes Closing Procedures.
• Executes systems and procedures with 100% integrity and completeness.
• Audits previous shift’s systems and procedures for 100% integrity and completeness.
• Performs other related duties as required.

Requirements

• High School Diploma or Equivalent
• Must be at least 18 years old.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (Word/Excel).
• Ability to handle stress and high-volume operations.

Work schedule

• Weekend availability
• Day shift
• Night shift

Supplemental pay

• Tips

Benefits

• Paid training
• Employee discount
• Flexible schedule
• Referral program