Shift Manager-1425 W Street Rd

Overview

The Shift Manager plays a vital leadership role within each Dunkin' location, directly supporting the Store Manager and team in delivering exceptional guest experiences. This hands-on position involves overseeing store operations during assigned shifts, coaching team members, driving efficiency, and ensuring compliance with company policies and brand standards.

Shift Managers are expected to lead with confidence, communicate effectively, and model a high level of integrity. They help create a workplace environment that prioritizes teamwork, guest satisfaction, and personal development.

Mission Statement

Fast and Friendly Service. Clean Restaurants.

Core Values

• Teamwork: We are a family. We succeed together.
• Excellence: Consistent, high-quality results in all areas.
• Growth: Development of individuals and the organization through clear goals, accountability, and celebration of success.

Key Responsibilities

Leadership & Culture

• Supervise and motivate team members throughout the shift to deliver fast, friendly, and accurate service.
• Assign roles and responsibilities based on crew strengths and shift needs.
• Communicate expectations, provide real-time feedback, and recognize achievements.
• Foster a respectful and positive work environment, aligned with company values.

Training & Development

• Support the onboarding and training of new Crew Members.
• Reinforce the use of tools, procedures, and training systems during shifts.
• Identify opportunities for improvement and help team members develop their skills.

Operational Execution

• Monitor shift execution to ensure adherence to food safety, sanitation, and quality standards.
• Lead shift deployment to meet service standards and customer demand.
• Ensure marketing initiatives and restaurant standards are properly executed.
• Report equipment issues and support basic troubleshooting where applicable.

Guest Service & Problem Solving

• Role model a guest-first attitude, responding promptly and professionally to concerns.
• Drive a sense of urgency to exceed guest expectations.
• Resolve in-the-moment challenges with sound judgment and clear communication.

Qualifications

• Previous experience in quick-service, fast food, or hospitality preferred
• Prior supervisory or shift leadership experience strongly encouraged
• Must be able to speak, read, and write in English
• Strong communication and problem-solving skills
• Ability to lead by example and hold team members accountable

Key Competencies

• Guest Focus: Anticipates and understands guest needs and expectations
• Leadership: Builds trust and motivates others through clear direction and recognition
• Decision-Making: Acts quickly and confidently using good judgment
• Team Development: Helps others grow through training and feedback
• Time Management: Manages priorities and adapts to dynamic situations

Compensation & Perks

• Competitive hourly wage based on experience
• Flexible scheduling options
• Employee meal discounts
• Paid time off after one year with the company
• Medical Insurance with Company contribution (full time employees)
• 401k match
• Opportunities for promotion

If you're ready to take the next step in your leadership journey and work with a winning team, we'd love to hear from you.