Shift Mgr Housekeeping

Job Description

• Supervises and coordinates activities of team members engaged in cleaning and maintaining the hotel premises and surrounding grounds.
• Schedules and coordinates work assignments, breaks, and days off.
• Trains team members on job performance, department and casino standard practices. Ensures that all team members are trained in all departmental procedures, rules, regulations and standards.
• Provides coaching, monitoring and discipline of team members when property and rooms cleanliness are not up to par.
• Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards.
• Performs daily inspection of guest rooms, linen closets, stairwells, pool, elevators, fitness center, and other hotel areas to ensure standards are maintained.
• Maintains required records, gathers statistics and prepares reports as required.
• Provides assistance to other job classification as needed.
• Cleans rooms, pool, and fitness center when short staffed.
• Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests of labor or material are accomplished in a timely manner.
• Monitors and handles guest complaints while ensuring guest satisfaction.
• Promotes and maintains the highest level of guest service.
• Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.
• Performs other duties as assigned.
• Provides direct supervision to Housekeeping Supervisor, Guest Room Attendant, and House Persons.
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
• High school diploma or general education degree (GED).
• Associate’s degree preferred.
• Valid California driver’s license.
• 2 to 5 years related experience and/or training
• Supervisory/leadership experience required.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent guest service and hospitality skills.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Knowledge of Microsoft Word and Excel.
• Able to learn Property Management System (PMS).
• Ability to resolve problems efficiently and effectively.
• Ability to work with diverse personalities and environment.
• Ability to multi-task and work in a fast-paced, deadline-oriented environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.