SHIFT SUPERVIOSR POSITION
Position Summary - - Please note: this is a full-time or part time, year-round position.
Shift Supervisor will uphold the Core Values as determined by the management team. Responsible for the complete day-to-day operation of the store. Responsible for maximizing store sales and profitability, along with minimizing expenses, while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SALES AND OPERATIONS
- Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately including delegation of daily workload among associates to meet merchandising and visual presentation standards
- Oversee counting the daily cash register for accuracy and daily bank deposits.
- Conduct associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
- Develop and implement in-store marketing including promotions, events and seasonal merchandising in the Inventory Mgmt. System based on store needs as per store owner approvals. Train the employees to execute all promotions and events. Complete merchandising updates according to Company standards.
CUSTOMER SERVICE
· Promote Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor
- Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
- Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
- Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.
INVENTORY
- Maintain accurate inventory at all stages through on-hand integrity, receiving and transfers, store communication, product mix and flow, and adhering to Company best practices, metrics and deadlines.
- Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.
SAFETY, COMPLIANCE AND STORE ENVIRONMENT
- Enforce safety policies and procedures, and serves as role model for safety.
- Enforce store environment procedures to ensure and maintain the best store appearance.
- Conduct preventative safety inspections, and take appropriate actions to correct all issues.
The minimum requirements for this position include:
EDUCATION / TRAINING:
High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn
EXPERIENCE: Minimum of 10 years retail management experience
SKILLS / KNOWLEDGE:
● Must have good verbal and written communication skills
● Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
- Store Opening and closing responsibilities including being a Key Carrier
● High degree of analytical skills, and the ability to delegate and be self-directed.
● Excellent written and verbal communication skills
● Strong organizational, time management, and project management skills
● Technically skilled in basic retail POS computer systems including related software
● Develop and maintain client relationships and strategic partnerships
● Dress according to company policy
● Verbal and written communication skills strongly preferred
● Possess valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards
● Flexible work including on Saturdays, Sundays or holidays per the needs of the store
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Ace stores come in all sizes and shapes based on the needs of each individual neighborhood. We have small, urban stores, large rural stores and everything in between. Ace stores offer a wide variety of paint, lawn and garden, tools, local niche services and virtually anything you'll ever need to fix, repair and maintain your home. And of course, Ace is most certainly the place with the HELPFUL HARDWARE FOLKSTM
Founded in 1924 by a small group of Chicago hardware store owners, Ace changed the retail landscape by allowing individual stores to purchase merchandise in bulk to save money and buy at the lowest possible price. This partnership enabled even the smaller stores to compete effectively at retail despite larger stores in their market. And to this very day, Ace Hardware Corporation is still owned solely and exclusively by the local Ace retail entrepreneurs.
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