Shift Supervisor

Job Summary

The Shift Supervisor is responsible for providing supervision and administrative support at the shelter, under the direction of the Shelter Manager at KLEO’S Shelter. K.L.E.O. Community Family Life Center believes in providing compassionate and client-centered services that are culturally competent and linguistically appropriate to all shelter residents.

Key Responsibilities

Administrative Duties

• Coordinate with DFSS staff and other City officials and departments.


• Conduct a bed count report mornings and evenings in accordance with agency policies.  


• Develop and maintain staff schedules to ensure the operational needs of the shelter are met.


• Review and approve time entries for direct reports each pay period to ensure accuracy.


• Complete routine resident and facility checks in accordance with agency policies.  


• Respond to, document, and resolve client misconduct issues in accordance with agency policies. 


• Lead distribution of food, donations, and other essential items and supplies.


• Assign work-related projects to Residential Aides, Security, and Janitorial staff as needed.


• Respond to emergency situations as they arise, document grievances and submit incident reports.


• Assist as needed with special events as directed by supervisor.

• Assist with fundraising activities periodically.

• Enter data into KLEO and City of Chicago database.


• Ensure data collection is timely and accurate. 


• All other duties as assigned. 

Other Duties

• Must comply with agency requirements of strict client confidentiality, professional ethics and agency policies and procedures.


• Must participate in the following but not limited to monthly staff meetings; trainings (travel often required); fundraising events; community fairs; client events, outreach efforts and other events as directed by Administration. 

Qualifications

Education & Experience  

• Bachelor's or Associate’s Degree or have comparable experience.  


• Experience in providing homeless and migrant services.


• Excellent organizational and communication skills, both oral and written.  


• Participation as a team player and sensitive to issues of diversity.  


• Computer knowledge of MS Office products, and email systems. 


• Comfortable with learning new software programs. 


• Ability to work independently, prioritize tasks and meet deadlines with solid organizational, analytical, and problem-solving skills. 


• English proficiency required. Bilingual Spanish or French Creole preferred but not required.

General Physical Requirements

• Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


• Able to maintain regular, punctual attendance consistent with the Americans with Disabilities Act (ADA), and other federal, state and local standards.


• Able to perform the essential job functions consistent with the ADA, and other federal, state and local standards.

Conditions of Employment

• Valid Illinois State driver’s license, insurance and automobile. 


• Background Check. 


• Complete CPR Training.


• Participate in agency required staff meetings and trainings.