Shift Supervisor

Gosincro, also known as Sincro, is a part of the Easyship Group portfolio of companies, and our shipping platform connects sellers and marketplaces to buyers around the world shipping over 30 million parcels from 30+ origin countries to almost 200 destination countries in 2023. We are a diverse group, consisting of more than 20 nationalities based across our London, Chicago, Los Angeles, Toronto, Singapore, and Hong Kong offices. Sincro is a part of a global network of facilities specializing in ecommerce, eFulfillment, exporting and the logistics market.

Job Summary:

We are seeking a highly motivated individual to join our team as a Shift Supervisor. The Shift Supervisor will be responsible for assisting the Warehouse Supervisor in overseeing a team of associates for our 3PL facility. The successful candidate will be detail-oriented, have excellent communication skills, and a commitment to providing strong leadership guidance for all associates on the team.

Key Responsibilities:

Supervisory & Personnel Management

• Assist the Shift Supervisor with daily operations and perform full supervisory duties during their absence.
• Assign daily tasks, direct warehouse personnel, evaluate employee performance, and provide regular coaching and performance reviews.
• Coordinate labor schedules based on carrier deliveries; manage vacation requests, approve attendance, and process accurate timesheets.
• Recommend and approve emergency overtime in accordance with facility policies and labor laws.
• Address employee concerns promptly and collaborate across departments to resolve operational and interpersonal issues.

Operations, Safety & Compliance

• Train staff on safe operating procedures, material handling techniques, and equipment use, ensuring strict adherence to OSHA and Illinois safety standards.
• Safely operate material handling equipment (e.g., forklifts, pallet jacks, pallet stackers, and transport vehicles) dependent on qualifications (DOQ).
• Maintain accountability for site safety, maintaining clean and orderly work areas, and ensure the timely, accurate filing of workplace injury and accident reports.
• Enforce site security protocols to safeguard inventory, confidential records, and warehouse property.

Inventory Management & Logistics

• Plan, organize, and supervise the receiving, storage, inspection, and issuing of warehouse stock and customer orders.
• Manage defective, damaged, or rejected goods, as well as obsolete equipment, ensuring proper disposal in compliance with Village of Glendale Heights waste management regulations.
• Direct loading and unloading of delivery vehicles, resolve carrier delivery issues, and handle claims or freight adjustments.
• Communicate effectively with carriers, vendors, and external partners to exchange information and resolve operational issues.
• Prepare, review, and maintain accurate inventory documentation, shipping records, and confidential files according to company retention policies.

• Must be 18 years of age or older, possess a High School Diploma or GED, and demonstrate English language proficiency (verbal and written); Spanish language skills preferred.
• Able to lift up to 50 lbs, multitask, work efficiently, and thrive in a fast-paced environment.
• Strong communication skills with the ability to understand and execute written and verbal instructions.
• Responsible for maintaining a clean, orderly workspace and executing all duties in compliance with OSHA safety regulations.
• Experience handling Dangerous Goods/Prohibited Goods is preferred.

Position Details & Benefits

• Job Type: Full-Time
• Benefits Package: 401(k) with company match, Medical, Dental, and Vision Insurance, plus Paid Time Off (PTO). 
• Schedule: 2nd Shift 3:30 PM – 12:30 AM. Mon - Fri   

Note: Shift hours or assignments may occasionally adjust based on operational needs.

Gosincro is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws (including the Illinois Human Rights Act).