Shift Supervisor - Cannabis Retail

THE ROLE

The Shift Supervisor is the person who keeps things running when it counts. As a floor leader, you're the one guests & team members turn to when they need a quick answer, a calm hand, or someone to just get things sorted. You'll own operational execution, guest experience, compliance oversight, & real-time problem-solving across every shift.

Day to day, that means leading the sales floor, supporting Retail Associates, keeping cash handling & inventory tight, and making sure the store stays safe, compliant, & welcoming - all at once. When store leadership is out, you're the Manager on Duty. No pressure. (Okay, a little pressure - but the good kind.)

This role works closely with the Retail Manager & Assistant Manager to hit store goals, keep operations consistent, & contribute to the kind of place people actually like coming in to. You'll also have alarm access, and may support operational investigations, inventory reconciliation, security procedures, & cannabis deliveries as needed.

CORE COMPETENCIES & SKILLS

You bring:

• Working knowledge of Michigan cannabis regulations, security requirements, inventory procedures & age verification


• Genuine interest in the cannabis industry & a drive to keep learning


• Leadership presence - you can coach & motivate in real time, not just in hindsight


• Problem-solving instincts suited for a fast-paced floor


• Comfort with POS systems & retail technology


• Solid cash handling & transactional accuracy


• A hospitality-first mindset - every guest interaction matters


• Clear verbal & written communication


• Sound judgment under pressure


• The ability to manage difficult situations with professionalism & calm


• Strong organizational skills & comfort multitasking


• Discretion with sensitive information


• Emotional intelligence & self-awareness


• High integrity & accountability - you do what you say you'll do


• Proficiency in Microsoft Office


• Experience with Metrc or other seed-to-sale systems (preferred)


• Analytical & investigative thinking


• A continuous improvement mindset - always looking for a better way

ESSENTIAL DUTIES & RESPONSIBILITIES

LEADERSHIP & FLOOR MANAGEMENT

• Lead by example - set the tone for a positive, accountable, guest-focused shift every time


• Serve as Manager on Duty when store leadership is away


• Build shift assignments & break schedules that keep operations humming


• Provide real-time coaching, feedback & support to Retail Associates


• Escalate employee performance concerns to management as appropriate


• Support onboarding & training for new team members


• Help maintain accountability around attendance, punctuality & performance


• Keep an eye on transaction flow & guest wait times during peak hours

RETAIL OPERATIONS

• Execute opening & closing procedures as scheduled


• Keep the floor clean, organized & running efficiently


• Cover point-of-sale duties as needed to support guest flow


• Deliver advanced product knowledge to guests & team members


• Assist with line management during high-volume periods


• Ensure every guest interaction reflects Bud's hospitality standards


• Support daily sales & operational goals

INVENTORY & COMPLIANCE

• Perform opening & closing inventory procedures as needed


• Support inventory receiving & count procedures


• Assist with inventory investigations & reconciliation


• Ensure daily counts are completed accurately - escalate discrepancies promptly


• Maintain compliance with all state cannabis regulations, security procedures & company policies


• Run daily compliance & ID verification briefings with lobby staff


• Support compliance-focused training & operational consistency across the store

CASH HANDLING & SECURITY

• Ensure transaction accuracy: correct products, pricing, discounts & payment processing


• Provide cash drops & change to POS stations as needed


• Support cash discrepancy investigations & reconciliation


• Coordinate cash deposits through approved third-party courier services


• Support investigations involving operational incidents, security concerns, inventory discrepancies or cash handling issues


• Review surveillance footage & access control records as needed


• Maintain confidentiality, professionalism & neutrality throughout investigations

ADDITIONAL RESPONSIBILITIES

• Maintain a safe, compliant & inclusive work environment


• Take on additional duties as assigned by retail leadership


• Contribute to operational initiatives & process improvement efforts

PHYSICAL REQUIREMENTS

• Able to stand for extended periods


• Able to lift & move up to 50 lbs


• Comfortable in a fast-paced retail environment


• Able to bend, reach, crouch & move through the facility safely


• Available for flexible scheduling based on business needs

WORK ENVIRONMENT

This position operates in a fast-paced cannabis retail environment with frequent interaction with guests, team members, cannabis products, cash handling procedures & security protocols. Strict adherence to all company policies & state cannabis regulations is required at all times.

EQUAL OPPORTUNITY EMPLOYER

Bud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation.

#ENGHP