Shinola Retail Assistant Store Manager - Grand Rapids Downtown

Retail Assistant Manager

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

Who we are:

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last


• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years


• In addition to luxury timepieces, our team of artisans' handcraft premium Leather goods, Bicycles, Jewelry, and Audio – celebrating thoughtful design and the beauty of industry through every product we make


• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What you will do:

• Drive excellence in the customer experience through on-the-floor leadership and coaching


• Set the example for achieving personal sales goals and building relationships through quality outreach


• Identify learning opportunities by being present on the sales floor and providing feedback in the moment


• Support Store Manager in larger scale initiatives and operations


• Coach on store visual standards


• Own financial reporting and daily updates


• Supports the Store manager with coaching, developing, and resolving conflicts with all members of the team


• Supports store operations by enforcing company programs, initiatives, policies, and procedures


• Regularly and consistently abides by all Time & Attendance policies and all policies and procedures included within


• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within

Who you are:

• Well versed in providing leadership within a team environment


• Action oriented, driving for results


• Skilled at mediating and negotiating to resolve conflict


• Curious and Optimistic


• Highly communicative


• Flexible and adaptable to a high-change environment


• Available to work nights and weekends


• Must be 18+ yrs old

Sampling of Total Rewards Program: 

• Compensation type: hourly 


• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.




• Starting at $20.25 per hour




• Bonus eligibility: 




• Potential monthly bonus based on store financial performance.  


• Employee hiring referral bonus




• Paid Time-off: (for FT status team members only)




• Paid Corporate Holidays 


• Paid Vacation days (accrued)


• Paid Float days




• Benefits:




• Medical, dental & vision (for FT and PT Reg status team members only)


• 401k with company match 


• Employee assistance program (EAP)


• Pet Insurance


• Merchandise discounts


• Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned.

This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.