SHIPPER SUPPORT REPRESENTATIVE

Description

About GLS:

General Logistics Systems (GLS) is an established provider of time-critical package shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion.

We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel and dedicated offering that's faster and more flexible than our competitors.

We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements.

Does this sound like you? If so, please apply to join GLS-US and keep an eye out for future openings as we expand!

Position Summary:  The Shipper Support Representative will provide assistance to shippers through various communication channels, including chat, email, and phone. This role involves helping customers with operational or procedural inquiries related to our applications, products, or services. 

EDUCATION  and/or EXPERIENCE

 A high school diploma or GED, along with one to three months of related experience and/or training, or an equivalent combination of education and experience.

SKILLS   & ABILITIES

• Exceptional verbal and written communication skills in a professional setting.
• Strong telephone etiquette and interpersonal skills.
• Highly energetic and motivated self-starter.
• Effective decision-making, problem-solving, and creative thinking abilities.
• Proficient in Microsoft Office applications (Excel, Outlook, Word).
• Demonstrated organizational skills with the ability to take initiative and follow up independently.
• Reliable and consistent attendance.
• Detail-oriented with a focus on accuracy.
• Proven experience in customer service within a call center environment.
• Familiarity with Salesforce and TalkDesk software applications.

Requirements

• Assist shippers through all GLS communication channels, including chat, email, and phone.
• Cultivate and maintain a positive work environment across all teams.
• Consistently promote a “customer-first” approach.
• Support customers with service inquiries, tracking deliveries and pick-ups, scheduling pick-ups, and resolving complaints.
• Ensure that proposed solutions effectively address customer concerns through verbal or email confirmation.
• Provide professional assistance to ensure customer satisfaction.
• Handle customer interactions with diplomacy and tact.
• Offer pricing and services that best match the customer's shipping requirements.
• Adhere to the established standards for delivering high-level customer service.
• Recommend and submit requests for account changes in accordance with standard operating procedures.
• Must be at least 18 years of age.

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.