Shipping and Receiving Lead

Department: Fulfillment

Reports to: Fulfillment Unit Manager

FLSA: Nonexempt

Supervises others: No

Position Summary

This position will be responsible for ensuring that the PUPCO Fulfillment Center operates efficiently, while minimizing errors, ensuring customer expectations are exceeded. The ideal candidate is a confident leader who is data driven and collaborative in their approach.

Responsibilities 

• Serve as a knowledge resource and point of contact across the fulfillment center, helping guide daily workflow and supporting team members in resolving operational issues.
• Train, mentor, and assist in developing team members to achieve business objectives while supporting individual skill growth and cross-training opportunities.
• Support Fulfillment leadership by coordinating daily priorities, communicating workflow updates, and escalating issues that impact operations, safety, or service levels.
• Maintains and promotes safety protocols within distribution center.
• Determine the appropriate destination for products by scanning packages, reading labels and charts, verifying numbers and sorting packages accordingly.
• Load and unload products onto or from delivery vehicles.
• Ability to read purchase orders and packing lists to ensure correct material is received.
• Unpacks and examines incoming shipments, reject damaged items, records shortages, and correspond with shipper to rectify damages and shortages.
• Collaborates and communicates with logistics companies, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Manages the shipment and receipt of all products, materials, and supplies. 
• Must maintain Receiving, Quality, and Staging bins within NetSuite.
• Responsible for printing Pick Tickets and ensuring orders are being completed in a timely manner according to Customer expectations.

Knowledge, Skills, and Abilities

• Understanding of best shipping and receiving practices.
• Good written and verbal communication skills.
• Strong sense of time organization and urgency.
• Ability to operate a forklift preferred.
• Strong attention to detail when verifying orders, shipments, and inventory records to help minimize errors.
• Ability to exercise good judgment and make day-to-day decisions, escalating to the Fulfillment Unit Manager as needed.

Skills and Computer Knowledge

• Working knowledge of NetSuite (or a comparable ERP/WMS platform) for managing Receiving, Quality, and Staging bins, printing Pick Tickets, and supporting basic inventory transactions (preferred not required).
• Basic computer literacy (required).
• Working knowledge of Microsoft Outlook for shift communication and the ability to quickly learn new systems as processes evolve.

Education and Experience

• High school diploma or equivalent.
• 1 year experience working in a warehouse environment.

Working Conditions

• Ability to stand for long periods of time.
• Be able to lift up to 50lbs.
• Be able to multi-task and work effectively in a fast past environment.
• Routine exposure to heat, cold, moisture/wetness.
• Must be able to work in a warehouse environment that is not climate controlled.