Shipping and Receiving Manager

We are seeking an individual who understands that shipping & receiving, in the context of lean manufacturing, a “water spider”, means a dedicated team responsible for the continuous replenishment of materials and tools at workstations, ensuring a smooth transition to point of use. 

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Supervise and coordinate activities of shipping and receiving clerks engaged in verifying and keeping records on incoming and outgoing shipments and preparing products for shipment.
• Work closely with manufacturing and purchasing teams to ensure materials are delivered as per the established lead times.
• Coordinate activities of material handlers to ensure daily requirements and objectives are met.
• Manage and improve on-time delivery at levels to ensure customer satisfaction.
• Responsible for receiving and initiating the RMA approval process.
• Initiate and follow through completion of freight claims against carrier for shortages, 
• Participate in physical inventories of warehouses and/or supply yard.
• Champion EM-WEB portal for on-line parts ordering.  Work closely with ASA’s and Depots to resolve any ordering issues with SMG.
• Communicate parts and accessories work order requirements to scheduling for timely production of service parts and accessories.
• Build relationship with the sales, purchasing, manufacturing, production, quality, rep groups, service agencies & parts distributors. Keeping these individuals informed in a timely manner. 
• Responsible for the supervision of subordinates. This includes responsibility for their safety, work results, career planning and advancement, training, reviews, and disciplinary actions. 
• Develop, implement and oversee the policies for the Shipping and Receiving Department.
• Ensure that commitments on projects are met. 

damages and overages.

PHYSICAL REQUIREMENTS:

WORKING CONDITION:

• General manufacturing environment.
• Minimum travel 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Advance knowledge of computer software including Excel, Word, PowerPoint and Oracle.
• Excellent verbal and written communication skills.
• Ability to work independently with little supervision. 
• Must be a pro-active, hands-on manager with ability to follow through. 
• Knowledge of food equipment parts and products. 
• Ability to work well with all departments. 
• Exceptional analytical capabilities to perform root cause analysis.

EDUCATION AND EXPERIENCE: 

• Minimum five years’ experience in a leadership role.
• Minimum of five years’ experience in the shipping and receiving industry.
• Minimum of two years of customer service experience.