Shipping and Warehouse Associate

Reports to: Operations Management
FLSA Status: Hourly, Non-Exempt

The primary responsibility of this position is to process and prepare outgoing customer shipments accurately and efficiently. This includes pulling customer orders, checking orders for accuracy, packing products appropriately, processing shipping documentation and labels, and staging completed orders for pickup by common carriers and delivery vehicles.

The position also supports the overall operation of the warehouse, including receiving and unloading shipments, stocking and organizing inventory, maintaining accurate inventory counts, and keeping the warehouse clean, safe, and organized.

The ideal candidate is detail-oriented, organized, dependable, and able to work efficiently in a fast-paced warehouse environment while maintaining a high level of accuracy.

Primary Job Duties – Outgoing Shipments

• Process outgoing customer shipments accurately and efficiently on a daily basis.
• Pull and fulfill customer orders according to sales orders and shipping requirements.
• Verify all products, quantities, and customer information prior to shipment.
• Thoroughly check completed orders to ensure accuracy and prevent shipping errors.
• Properly pack and protect products based on product type and shipping method.
• Process ground, freight, and other outgoing shipments through the appropriate carrier and shipping system.
• Prepare and apply shipping labels, packing slips, and other required shipping documentation.
• Post/process completed orders in the appropriate company systems prior to shipment.
• Stage completed shipments in the designated area for carrier pickup or delivery.
• Ensure outgoing shipments are ready for scheduled carrier pickup and meet required cutoff times.
• Communicate any order, product, or shipping discrepancies to Management before the shipment leaves the facility.
• Maintain an organized and efficient shipping area.

Warehouse and Inventory Duties

• Perform general stocking duties, including storing and stocking products in bins, pallets, shelves, and racks.
• Accurately receive, unload, and put away incoming merchandise shipments.
• Load and unload shipments from delivery vehicles and common carriers.
• Maintain proper organization and accurate inventory of all product lines.
• Perform accurate weekly physical inventory counts.
• Sort, stack, rotate, and organize inventory on a regular basis using FIFO practices where applicable.
• Maintain cleanliness, organization, and safety of the warehouse and surrounding work areas.
• Operate warehouse equipment, including pallet jacks, pallet stackers, and forklifts, as authorized and properly trained.
• Create and update documents using Microsoft Office products as needed.
• Follow all company procedures related to inventory control, shipping, receiving, safety, and warehouse operations.

Required Qualifications

• Must be detail-oriented and able to work effectively in a team environment as well as independently without constant supervision.
• Ability to read and understand simple instructions, correspondence, and memos in English.
• Ability to work efficiently in a fast-paced environment while meeting shipping deadlines.
• Strong organizational skills with the ability to prioritize and multi-task.
• Ability to follow instructions and established procedures thoroughly.
• Must be self-motivated, dependable, and take ownership of assigned responsibilities.
• Demonstrated understanding of warehouse and workplace safety practices.
• Must abide by all company and department policies and procedures.
• Must be willing to work required overtime when needed.
• Punctual attendance and excellent time-management skills are required.

Preferred Qualifications

• Prior warehouse, shipping, receiving, or order fulfillment experience preferred.
• Prior experience operating a forklift is desired. Must be able to successfully complete forklift certification and operate a forklift at warehouse locations where required.
• Minimum of one year of experience supporting warehouse, inventory, shipping, or order fulfillment operations.
• Experience using shipping software or carrier systems is preferred.
• Demonstrated proficiency with Microsoft Excel, Word, and Outlook.

Employment Conditions

• DOW Technologies is an equal opportunity employer.
• DOW Technologies is a drug-free and smoke-free work environment.

Physical Requirements

• Ability to grasp, sit, stoop, kneel, bend at the waist, and reach on a daily basis.
• Ability to lift and carry up to 50 pounds and push/pull heavy loads of up to 75 pounds in a physical warehouse environment.
• Ability to push/pull up to 500 pounds using a pallet jack or pallet stacker.
• Ability to work in a non-climate-controlled environment.
• Ability to stand and move for up to 8–10 hours per day as workload permits.
• Ability to maintain a constant state of alertness and work in a safe manner.