Shipping Supervisor

Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 345 people in R&D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world.

Our Purpose
To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.

Work Hours:  7:00 a.m. – 3:30 p.m. Monday through Friday

Job Summary:

The ideal candidate should have solid experience organizing work, coaching employees, monitoring progress, enforcing rules and ensuring quality and safety compliance. The Supervisor must possess strong communication and leadership skills as well as the ability to resolve workplace and workflow challenges effectively and timely. The Supervisor will guide, train, and support their team members in a hands-on environment and be highly motivated to help the WaterFurnace Team fulfill its larger mission.

Supervisory Responsibilities:

• Ensure all safety procedures are followed to ensure maximum protection is implemented for employees and equipment.


• Provide leadership and direction to employees under their direct responsibility by training, mentoring, guiding, managing employee performance, disciplining and recourse planning.

Duties/Responsibilities:

• Meet requirements for shipping by coordinating with sales personnel to meet customer specifications, scheduling and shipping dates, and pricing to ensure high quality products consistent with profit goals, objectives, and the customer needs.


• Manage pad printing area.


• Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations, as well as ensuring PPE requirements are followed and ensuring all incidents are immediately reported and properly handled.


• Meet goals for accuracy standards required for all shipping documents.


• Work with Department Manager and Quality Management Team, quality issues, non-conformance issues, process control, continuous improvement, Kaizen activities, and all policies and requirements of the governing version of ISO-9000.


• Oversee the flow of product through their area of responsibility.


• Ensure compliance with all forklift safety sheets and maintenance scheduling.


• Supervise a team in the service and warranty area to ensure accurate shipping and documentation of orders.


• Managing kit building area, including stocking of parts to build said kits.

Required Skills/Abilities:

• Excellent communicator


• Team player that actively participates in a continuous improvement environment with coworkers


• Ability to differentiate between different types of materials


• Ability to manage freight company employees to ensure compliance with WFI safety requirements.


• Has knowledge of commonly used concepts, practices, and procedures within the field of quality.


• Familiar with ISO 9000 and ISO 14001, which is used to perform job duties


• Has knowledge of lean concepts including root cause analyses


• This position will require flexible hours


• Able to work overtime as needed


• Requires a certain degree of creativity and latitude in problem-solving


• Epicor experience is preferred


• Strong Excel and Office 365 skills


• Attention to detail

Education and Experience:

• Requires a high school diploma or its equivalent; bachelor’s degree preferred


• 3 years of experience in a shipping and receiving role.


• Materials experience is a plus.

Physical Requirements:

• The employee must possess the ability to communicate verbally, in writing and along with active listening.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.