Shop Coordinator - PHE

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job
As a Shop Coordinator at Alfa Laval, you will play a central role in coordinating repair and reconditioning activities within our Service Center for our Plated Heat Exchangers (PHE) product lines. You’ll support both internal teams and external customers by managing job flow, ensuring accurate documentation, communicating schedules and updates, and helping drive efficiency, quality, and customer satisfaction.

This is a high‑impact position ideal for someone who thrives in a fast‑paced environment, enjoys solving operational challenges, and is committed to delivering a seamless customer experience.

This is an on-site role based in Houston, TX.

As a part of the team, you will:

• Prioritize and coordinate the full flow of repair and reconditioning projects with Team Leaders and Management to improve utilization and throughput.

• Create complete job packets for all repair projects, including drawings, quality plans, checklists, scan sheets, and EHS documentation.

• Perform key tasks in MRP and Lotus Notes systems, such as ordering and expediting parts, creating purchase orders for outsourced services, and scheduling freight when needed.

• Support the Service Center team in meeting baseline measurements, KPIs, and operational targets.

• Coordinate, document, and follow through on all ACT warranty claims.

• Participate in ALPS (Alfa Laval Productivity System) activities across Service Centers, Manufacturing, Sales, and Office environments, including daily huddles, visual management boards, Kaizen/continuous improvement activities, standard work reviews, and problem‑solving sessions.

• Manage job costs by ensuring pricing and expenses remain aligned and support acceptable margins.

• Provide regular project activity and schedule updates, verifying work accuracy and analyzing progress, variances, and performance metrics.

• Advise on and support corrective actions to resolve schedule deviations and mitigate risks.

• Publish schedules, task lists, and work-center assignments to support smooth execution.

• Attend and participate in production, scheduling, kick‑off, costing, and closeout meetings, and lead them when required.

• Join customer conference calls and status meetings, communicating project updates and schedule impacts.

• Ensure all consumables are properly tracked and recovered based on actual usage.

• Arrange service shipments and coordinate delivery details with customers.

• Order consumables and manage vendor purchase orders for the Service Center.

• Maintain accurate documentation by scanning and organizing project information in shared folders.

• Uphold Alfa Laval’s safety standards and proactively promote safe work practices.

• Demonstrate professionalism, courtesy, and collaboration with colleagues, customers, vendors, and visitors.

• Ensure compliance with all Alfa Laval policies, procedures, and guidelines.

• Interface effectively with internal and external customers at all organizational levels.

• Manage multiple concurrent assignments in a fast‑paced environment with shifting priorities.

• Perform additional duties as directed by Management and based on evolving business needs.

What you know:

You have a Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent work experience), and:

• Minimum of 3 years of planning and scheduling experience in fabrication, manufacturing, or service environments.

• Expert-level experience with ERP systems and strong working knowledge of CPM scheduling tools such as Primavera or Microsoft Project.

• Demand planning experience with the ability to manage forecasting, materials flow, and scheduling priorities.

• Experience in project controls such as cost engineering, logistics, or contracts (preferred).

• Strong analytical, organizational, and written/verbal communication skills.

• Advanced proficiency in Microsoft Excel (Power Pivot, Power Query, VLOOKUP preferred) and familiarity with MS Office; Power BI experience preferred.

• Ability to interpret technical drawings/blueprints and understanding of machining or welding processes (beneficial).

• Experience applying LEAN methodologies or other process‑improvement tools.

• Ability to manage deadlines, prioritize effectively, and perform well under pressure in a fast-paced environment.

• Demonstrated initiative, urgency, and ownership in managing responsibilities.

• APICS certification such as: CPIM (Certified in Planning and Inventory Management), CSCP (Certified Supply Chain Professional), CLTD (Certified in Transformation for Supply Chain) or equivalent preferred but not required.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

Alfa Laval offers a competitive salary and full benefits package, including Medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The hourly rate for this role is typically $25.00 - $32.00/hr.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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