Shop Foreman

Be part of automotive history. Mercedes-Benz is embarking on a new chapter in Palo Alto, and we're looking for talented individuals to help us write it.

As the Shop Foreman, you will oversee the daily operations of the service department. Your responsibilities will include managing a team of technicians, ensuring efficient workflow, maintaining high-quality standards, and providing exceptional customer service. You will also be responsible for inventory management, equipment maintenance, and compliance with industry regulations.

Responsibilities

• Hire, train, and supervise a team of automotive service technicians
• Assign work orders and monitor technician performance
• Ensure timely completion of repairs and maintenance services
• Maintain accurate records of service performed and customer information
• Order and manage inventory of parts and supplies
• Inspect and maintain service equipment
• Resolve customer complaints and provide excellent customer service
• Ensure compliance with safety regulations and industry standards
• Other duties as assigned

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: 5+ years experience in a shop with proven experience as Shop foreman or similar technician management role.
• Skills:
• Strong knowledge of automotive repair and maintenance procedures
• Excellent leadership and management skills
• Ability to diagnose and troubleshoot automotive problems
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficient in using automotive diagnostic equipment

Physical Requirements

• Ability to stand, walk, and sit for extended periods of time
• Ability to lift and carry heavy objects
• Ability to work in a noisy and sometimes dirty environment
• Ability to use hand tools and other equipment

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T4