Shop Foreman

Pay Range: $25–$35 per hour (based on experience)

Position Summary

The Shop Foreman is responsible for maximizing technician billable hours, maintaining high-quality repair standards, and ensuring clear, effective communication between Service Technicians, Service Advisors, and customers. This role plays a critical part in daily shop operations, workflow efficiency, and overall customer satisfaction.

Key Responsibilities

• Review and manage the dispatch schedule to ensure Service Technicians are producing billable work; adjust workflow as needed
• Monitor daily production reports and take proactive action to improve efficiency
• Support Service Advisors by assisting with workflow management, allowing them to focus on selling and processing repair orders
• Review repair orders to ensure proper flat-rate application and that complaints, causes, and corrections are clear, complete, and accurate
• Confirm required photos and documentation are captured for all warranty repairs
• Anticipate, plan, and oversee vehicle movement in coordination with Lot Attendants
• Coach, mentor, and motivate Service Technicians to achieve performance and quality goals
• Lead by example using company core values as the operational guide
• Assist management in maintaining appropriate staffing levels and identifying training needs
• Perform workmanship and cleanliness inspections during and after repairs with a strong customer satisfaction focus
• Serve as the liaison between Service Advisors and Service Technicians
• Communicate directly with customers when additional information is needed regarding repairs
• Establish, enforce, and maintain shop safety standards and cleanliness
• Ensure shop vehicles, tools, and equipment are properly maintained and operational

Supervisory Responsibilities

The Shop Foreman directly supervises an assigned team of Service Technicians. Responsibilities include:

• Training and instruction on proper repair methods and procedures
• Planning, scheduling, assigning, and monitoring work
• Inspecting and approving completed repairs
• Evaluating technician performance
• Recommending corrective or disciplinary actions when necessary

Qualifications

• High school diploma or equivalent
• Minimum of 3 years of proven experience as a Shop Foreman and/or Dispatcher
• Recreational vehicle experience and strong product knowledge preferred
• Manufacturing or production environment experience preferred

Core Competencies

• Excellent computer skills with strong attention to accurate data entry
• Highly detail-oriented and well-organized
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Strong ability to follow verbal and written instructions and procedures